Reservation Sales Agent

Description

The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for a Reservation Sales Agent.

Situated on 22 acres along Waikiki's broadest stretch of sand with 2,860 rooms and 17 food and beverage outlets, this premier meeting destination offers over 150,000 sq. ft. of function space and Waikiki's most unique meeting and event venues.

Our team members cherish our award-winning culture, which includes great benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune’s World’s Best Workplaces list!

• Classification:  Full-Time
• Schedule:  Must have the flexibility to work various shifts that may include weekends as needed
• The hourly rate:   $25.62 to $32.03

The ideal candidate will have at least six months of hospitality experience, including a minimum of six months as a reservation agent. Proficiency in computer skills and schedule flexibility are required.

What will I be doing?

What will I be doing?

A Reservations Sales Agent is responsible for answering telephone inquiries in a friendly, enthusiastic and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Hilton’s high standards of quality. Specifically, you would be responsible for the following:

• Reads, retrieves, communicates and verifies information including confirmation number to caller. Inputs and retrieves data with routine difficulty using a computer reservation system and utilizing codes for efficiency. Requires English writing skills in the event that the computer system is inaccessible and manual documentation of reservations is required.

• Answers the telephone and greets prospective guests in a friendly and enthusiastic manner using clear, verbal English communication. Listens to callers to understand inquiries and requests. Promptly provides accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promotes Hilton marketing programs. Assigns reservations based on guest preferences and availability. Requires sitting for long periods of time in a confined space and in close proximity to other employees to continuously perform essential functions.
• Answers questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Memorizes and communicates applicable deposit and guarantee policies as requested. Handles complaints in a tactful manner and negotiates resolutions such as alternative accommodations when hotel is sold out. Directs the flow of sales conversations to achieve desired results efficiently.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family 
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.