Front Desk Agent

Job Summary

Hyatt Centric Fisherman's Wharf is looking for a front desk agent joining the team! It will be the perfect job for you if you genuinely enjoy working in a fast pace environment, meeting with interesting guests from all over the world. Hyatt Centric Fisherman's Wharf has been a legendary landmark in the Fisherman's Wharf & North Beach neighborhood for over 30 years. Our amazing team is what makes the hotel so special for our guests.

Responsibilities

Qualifications

• Key responsibilities of a Front Desk Agent include:

  • Checking guests in and out of the hotel in a efficient, courteous and professional manner
  • Ensuring that special requests are noted and fulfilled
  • Communicating with all departments regarding in house VIPs and any special requests/needs
  • Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
  • Interacting with hotel associates in a professional manner, assisting other departments with necessary information
  • Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
  • Routing inbound calls on the switchboard and assisting callers with inquiries as needed
  • Providing callers with accurate information on hotel facilities and services
  • Supporting Bell & Valet per business needs
  • Maintaining an up to date working knowledge of all property amenities as well as any special events
  • Managing and resolving all guest complaints and compliments in a professional and courteous manner 

  Job Requirements

  The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment.  We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

  The minimum qualifications for this position are:

  • High school degree or equivalent
  • Strong computer skills, prefer Opera experience
  • Pleasant telephone demeanor
  • Ability to handle stressful situations in a calm, professional manner
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Must have the ability to work a varied schedule that may include evenings and weekends