Position Summary

Under the direct supervision of the Slot Operations Manager, is responsible for the day-to-day slot operations on an assigned shift. Responsible for supervising, managing, and monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO), and Arizona Department of Gaming (ADOG) policies, procedures, and directives, protecting all TOGE assets. Develops and mentors team members.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

Promotes positive guest relations, greets guests and creates a friendly atmosphere

Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action

Applies fair and consistent supervision and disciplinary practices

Investigates and resolves guest complaints

Plans and administers work schedules and assignments

Issues appropriate disciplinary action according to TOGE and departmental policies

Ensures compliance with all State and TOGE policies and procedures, including Internal Controls (ICs)

Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in

Ensures that team members work with security personnel and other casino staff as necessary

Ensures compliance with guest service policies

Ensures all evaluations for assigned team members are completed on time

Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures

Exhibits awareness of the various types of slot and video machines cheating methods and recognizes any potential attempts while monitoring assigned section

Assists in the coordination of and preparation of special slot machine functions

Assigns daily duties and monitors expected results

Prepares shift reports

Attends mandatory meetings as scheduled

Oversees the supervision of slot personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates team members to achieve peak productivity and performance

Takes all precautions to protect TOGE assets

Authorizes prize jackpots according to approved policies and completes required forms if necessary

Supervises and assists area as needed

Responsible for the accuracy and timeliness of all required departmental, TOGE, TOGO, and/or ADOG reports

Performs other duties as assigned

Minimum Qualifications

Education And Experience

High school diploma or GED plus six (6) years of experience in slot operations, three (3) of which must have been as a Slot Supervisor or above. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

Must have working knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations

Must have skills in professional management techniques

Must have a working knowledge of software and casino management systems

Must be able to lead by example

Must be outgoing, energetic, and possess a positive attitude towards the Enterprise, its guests, and team members

Must be able to work in a high risk, fast paced environment, follow detailed procedures and ensure accuracy in documentation and data

Must be able to resolve controversy, maintain a fair and objective position when dealing with team members and guests

Must be able to delegate duties appropriately

Must be experienced in supervisory techniques including personnel management

Must be able to analyze reports and be able to clearly present information

Must be able to exhibit judgment based on sound business practices and a realistic understanding of issues

Must be able to interact effectively with Tribal, State and National Regulatory Officials

Must be able to establish, administer and maintain staff training programs and records

Must be able to efficiently schedule, and utilize manpower needs, including scheduling for events, holidays, and other peak times

Must be able to write and implement departmental procedures as necessary

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Must be able to speak effectively before groups, guests or team members

Must be able to calculate figures and amounts such as addition, subtraction, multiplication, discounts, interest, commission’s proportions and percentages

Must be able to follow instructions and apply common sense understanding to carry out directions in written, oral or diagram form

Must have the ability to write reports and correspondences

Must be able to deal with problems involving guests, team members, and other internal department issues with a focus on resolving the issues in a fair and balanced method while protecting TOGE assets

Must be skilled in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)

Must be able to communicate effectively in the English language, both verbally and in writing with staff and the general public

Must be able to demonstrate outstanding guest service at all times

Physical Demands

While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required; to include rotating shifts.

Publicado 12 De Diciembre De 2024

Slot Shift Manager

Desert Diamond Casino West Valley

Position Summary

Essential Duties & Responsibilities

Minimum Qualifications

Education And Experience

Knowledge, Abilities, Skills, And Certifications

Physical Demands

Work Environment

Desert Diamond Casino West Valley

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