Order Taker - Room Service

Description

An Order Taker, Answers room service telephone and takes guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters order into computerized system and settles check upon delivery of the order

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
• Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
• Immediately input order information into point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.
• Processes payment for orders upon return of the Room Service Server.
• Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy.
• Answer calls for pick-up of trays and/or tables and direct buspersons to retrieve items.
• Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings.
• Perform general cleaning tasks to adhere to health and safety standards.
• Keep work area clean and organized.
• Complete other duties as assigned by supervisor.

Requirements

An Order Taker, Answers room service telephone and takes guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters order into computerized system and settles check upon delivery of the order.

What are we looking for?

Order Taker serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Basic knowledge of food and beverage preparations and service standards.
• Knowledge of all menu items and accompaniments.
• Ability to remember, recite and promote the variety of menu items.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods, ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.
• Previous customer service, telephone and cashiering experience preferred.

What’s in it for me?

• Career and development opportunities in Hilton Hotels Worldwide
• Competitive Salary & Wages
• Private Health Insurance
• “Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends
• Indoor Parking Privileges 
• Complimentary Dry Cleaning for Business Attire
• Monthly Transportation Fee
• Complimentary Shuttle Bus 
• 50% discount on personal food & beverage consumption in the sister hotels. 
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)
• 14 days paid paternity leave
• Opportunity to make a positive impact on environment and community with Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!