Business Systems Analyst

Job Title: Business Systems Analyst

Department: Information Technology

Reports To: IT Business Relationship Manager

Summary

The Business Systems Analyst is responsible and accountable for the delivery and support of business application solutions. The Business Systems Analyst improves business processes and supports critical business strategies by managing the development, implementation, maintenance, and support of business applications systems. The Business Systems Analyst also manages the proposal, selection, and integration of proprietary and third-party commercial-off-the-shelf (COTS) packages or software as a service (SAAS) packages for business teams.  The Business Systems Analyst works on projects of diverse scope and complexity and serves as the liaison between business, technology, and external vendors.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Defines business problems, performs system analysis and identifies appropriate solutions (both packaged and custom systems) to business and technical problems.
• Responsible for analysis of business processes; assessment of the scope and impact of the business needs; identification, prioritization and documentation of business requirements; identification and documentation of functional requirements; development of workflow, gap analysis and system specifications; development of current and future operational scenarios; and working with the client and project team to ensure proper implementation of business requirements.
• Research requests concerning application issues and/or enhancements.
• Responsible for evaluating existing application products and making recommendations as well as coordinating the review through installation of new applications or upgrades in the environment.
• Will participate in specific package selection or system deployment activities including RFP development, vendor evaluation, and solution recommendation and selection. 
• Submits annual budget requests that reflect necessity and scheduling risks.
• Interface with clients to scope projects, manage budgets and direct task milestones from inception to completion.
• Creates test plans, test scenarios, and expected results and works closely with clients to plan and conduct user acceptance tests.
• Ensures disaster recovery is in place for mission critical applications.
• Acts as liaison between, and works closely with, client and system support staff at multiple sites to identify and resolve complex system issues.
• Serves as a primary customer support liaison between vendors and application user community.
• Advises on technical direction and recommends new cost-effective technological advances to solve business problems.
• Defines and writes job-aides for users and support staff to describe installation, troubleshooting and standard operating procedures. Writes other technical documentation as required.
• Responsible for maintaining up-to-date knowledge of HIPAA security requirements, as required by employees exposed to Protected Health Information (PHI) data, by attending mandatory training provided annually by Casino Arizona.
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as Payment Card Industry (PCI) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management.   
• Responsible for following the PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
• Other duties may be assigned. 

Education and/or Experience

Bachelor’s degree plus three (3) years IT Business Analyst/Project Management experience or equivalent combination of education and technology experience.

Computer Skills

• Should have experience with Visio, MS Office Suite and SharePoint. 
• Software application and database development experience a plus. 
• SQL Query skills preferred.

Required Qualifications 

• The Business Systems Analyst must have strong project management, business analysis and technology skills to guide business users through the project lifecycle of application selection through implementation in support of business needs.
• Experience in managing tasks utilizing standard project management disciplines and tools.
• Must have knowledge of requirements gathering, system design, system configuration, deliverables documentation, system test planning and execution, user training, and creation of job-aides.
• Budgeting skills are strongly preferred. 
• Demonstrated experience implementing and supporting enterprise third party packaged software.
• Strong analytical, technical and problem solving skills required.
• Proven customer service/user support skills and experience working with vendor support personnel.
• Must have the ability to resolve complex, functional, system issues. 
• Must have the ability to work well with team members, external and internal, to implement new innovative solutions and have strong negotiation and conflict resolution skills.
• Must be able to communicate effectively and tactfully with all levels of personnel, both in verbal and written form.
• Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.
• Operates under minimal supervision, with wide latitude for independent judgment. 
• Must be able to maintain confidentiality.

Preferred Qualifications 

• Industry-specific knowledge in Hospitality / Hotel Management (Agilysys) Gaming (Scientific Games), Back Office Applications. 
• Must be able available to work flexible hours 7x24, including hours beyond the normal schedule when necessary to support the Business Customer
• Occasionally, travel may be required as needed.
• Education: Associates or Bachelor's degree

Language Skills

Must be able to read, write, speak and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this Job, the employee is regularly exposed to secondary smoke.  The noise level in the work environment is usually moderate.