Venue Shift Lead - Double Diamond

SUMMARY

Responsible for ensuring maximum guest service satisfaction, by orchestrating, through the team, production of quality food/Beverage and in accordance with Grand Casino’s high standards of service.

ESSENTIAL DUTIES OF THE POSITION

• Enforce performance standards, policies and procedures in the venue are in accordance with Grand Casino’s mission and objectives.

• Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all Tribal, Federal, State and Local applicable laws.

• Responsible for evaluating and training of the Associates ensuring staff’s compliance with all guest service standards.

• Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.

• Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Associates in a fair and equitable manner.

• Responsible for listening to, evaluating and assuring control of guest grievances and settles them without delay.

• Responsible for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.

• Provide input to Management concerning operational deficiencies and areas in need of attention.

• Establish priorities for all Team members and provides assistance as needed.

• Knowledge of Grand Casino’s internal controls, policies and procedures.

• Responsible for maintaining all venue equipment and the appearance of the venues in accordance with Mille Lacs Corporate Ventures standards.

• Responsible for maintaining open communication throughout the venues, through staff meetings, weekly supervisory meeting, and daily pre-shift meetings.

• Responsible for the staffing, training, evaluating and coordination of all food production Associates.

• Ensure all specs in all recipes and food apportionment are met.

• Maintain excellent kitchen hygiene conditions at all times.

• Control food and labor costs on a continual basis within approved budgetary controls.

• Provide all Associates with proper training and counseling as needed in accordance with Corporate Commissions’ policies and procedures.

• Responsible for the supervising, preparing, portioning, and garnishing of all food to meet Grand Casino standards as well as develop and execution of new menus and specials.

• Responsible for maintaining standards of health, safety, and sanitation regulations.

• Thorough knowledge of proper food storage, food and handling and safe temperature.

• Responsible for operational duties inventory control, transfers, payroll issues and scheduling.

• Adhere to and manage Cash handling procedures.

• Any and all other duties as assigned.

EDUCATION and/or EXPERIENCE

• Three (3) years progressive Food & Beverage Kitchen Operations experience with Two (2) years of Supervisory/Managerial experience required and/or an equivalent combination of education and experience, preferably in the hospitality industry with emphasis on Food & Beverage.

• Serv-Safe Certification preferred (Certification is required within one (1) year of placement).

COMPETENCIES 

• Trustworthy and collaborative relationships with others.

• Organized and flexible to meet the needs of the business, guests and associates.

• Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.

• Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.

• Accomplishes required work within expected guidelines.

• Flexibility to work various roles and outlets

• Strong leader with skills to develop and lead team to productivity and financial success.