Spa Desk Clerk
Cheeca Lodge and Spa
81801 Overseas Highway
Islamorada,
FL
33036
Job Description
Spa Concierge/Desk Reception – Cheeca Lodge & SpaLocation: Cheeca Lodge & Spa, Islamorada, Florida Keys
About the Role:
Cheeca Lodge & Spa, a peaceful oasis in the Florida Keys, is seeking a Spa Concierge/Desk Receptionist to join our team. As the first point of contact for spa guests, you will be a critical link in delivering a memorable, relaxing experience. This role is ideal for a personable, detail-oriented individual who thrives in a guest-centered environment.
The Spa Concierge/Desk Receptionist is responsible for greeting guests, handling check-ins and check-outs, scheduling appointments, and ensuring all spa areas are stocked, clean, and welcoming. This role includes anticipating and exceeding client needs while providing a seamless, tranquil spa experience.
Key Responsibilities:- Welcome guests warmly, assist with check-ins/check-outs, and set appointments for spa services.
- Answer phone calls, respond to guest inquiries, and resolve client questions professionally.
- Process payments accurately and ensure billing details are managed properly.
- Maintain cleanliness and organization in the spa lobby, lounge, locker rooms, and fitness center.
- Stock supplies, including towels, refreshments, and spa products in all guest areas.
- Ensure fitness center and locker rooms are stocked and cleaned throughout the day.
- Provide guests with information about spa services, hours, amenities, and retail products.
- Maintain a calm and professional demeanor, embodying the tranquil atmosphere of the spa.
- Communicate with other team members and departments to ensure guest needs are met seamlessly.
- Attend training sessions and staff meetings as needed to continually enhance service skills.
- Ability to stand/walk for the entire shift and perform light cleaning duties.
- Comfortable speaking with guests on the phone and in person in a courteous, professional manner.
- Flexible schedule to accommodate spa hours, including availability on weekends.
- Interest in spa services preferred; prior experience in a retail, customer service, or spa environment is a plus.
- Ability to operate computer systems efficiently.
- Enjoys promoting a tranquil environment and has strong customer service skills.
- Ability to clear a credit check.
- 401(k) with employer matching.
- Employer Paid Short Term and Long Term Disability Insurance.
- AD&D insurance.
- Dental, health, and vision insurance.
- Pet Insurance.
- Employee discounts at Northwood Hospitality properties.
- Flexible spending and health savings accounts.
- Life insurance.
- Paid time off.
As a Spa Concierge/Desk Receptionist at Cheeca Lodge & Spa, you’ll play a vital role in creating a memorable, soothing experience for every guest. This is an opportunity to work in a serene and luxurious environment while supporting our guests’ relaxation and well-being. Apply today to join a team that prioritizes guest satisfaction in a beautiful, upscale resort setting.
Cheeca Lodge and Spa
WELCOME TO CHEECA
A Legendary Tropical Hideaway
Since 1946 the historic Cheeca Lodge & Spa has enchanted guests with world-class fishing, exceptional accommodations, and gracious hospitality. Come experience this lush oceanfront retreat, considered the premier luxury resort in the Florida Keys.
The Legend of Our Grand Florida Keys Hotel Resort
You've found it...the crown jewel of Islamorada Florida Keys hotels.
Hardy Keys pioneers called Conchs chose this very beach to carve out a tenacious living in the isolated beauty of the undiscovered Florida Keys. Here, they formed a Methodist congregation and built a two-room school house and a cemetery. Cheeca has preserved this Pioneer Cemetery, where members of the founding families of Islamorada are buried. You can explore it today; it is a designated historical site. The Angel with the Broken Wing watches over the grave of Etta Pinder, who died in 1914. Here lies the first footprint of Islamorada – "Purple Isle" in Spanish.
The early 1940's brought electricity and fresh water. Mrs. Clara Mae Downey from Olney, Maryland, opened the Olney Inn in 1946. She described this early bellwether of Cheeca as "different – rather comparable to the tropical estate of a gifted host." Clara's first guest was President Harry Truman, who cherished his time loafing around the pool and wondering amidst the resort's 22 quaint bungalows.
Fast horses, high society and a healthy dose of Keys vivacity marked the reign of the Twitchell Family in the 1960's. Cynthia, better known as "Chee," was an heiress to the A&P grocery chain and owner of a top thoroughbred racing farm. "We took my nickname, combined it with my husband Carl's, and came up with "Cheeca," she recalled. The Twitchells completely refurbished the property, adding the main lodge, the oceanfront villas, tennis courts, golf course and Cheeca's trademark wooden fishing pier. Chee raised miniature tarpon and her beloved seahorses in the aquariums throughout the resort. "Suzy the Seahorse" became Cheeca's mascot and logo, gracing the resort's menus, brochures, towels and linens.
Avid outdoorsman and Coca Cola magnate Carl Navarre purchased Cheeca Lodge in 1976, hosting his Fortune 500 friends in for sunny days of sportfishing and golf. Celebrities flocked to the hotel and famous guests were reeling in giant bonefish right off the resort's pier. The "Sportfishing Capital of the World" was born, seducing wealthy adventurers from around the world.
In 2005, Cheeca Lodge underwent over $30 million dollars in renovations, restoring the property and its surrounding grounds to their original grandeur, ensuring that we will be a cherished destination for generations to come. Following a fire on New Year's Eve 2008, the Main Lodge was completely rebuilt once again, with a fabulous open-air lobby, a spectacular oceanfront banquet room with panoramic views, and an exclusive indoor / outdoor lounge area for club members.
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