Housekeeping Attendant - Waldorf Astoria Doha Lusail

Description

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry areas. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Provide excellent guest service
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Replaces (a) Laundry Attendant in case of holidays, days off or absences
• Cleaning guestrooms mid-stay and after departure
• Making beds following the brand standards and training provided
• Replacing dirty linens and towels
• Restocking guestroom amenities like toiletries, drinking glasses, and room amenities
• Removing garbage, recycling, and room service trays
• Organizing and stocking housekeeping carts
• Notifying the maintenance department about broken appliances, or damage
• Upholding the hotel’s confidentiality and security standards
• Respecting “do not disturb” signs and the guest’s privacy
• Achieving the departmental goals

Requirements

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Housekeeping
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness
• Attention to detail
• Guest-forward thinking
• Teamwork and collaboration
• Organizational skills and time management
• Listening skills
• Honesty and integrity
• High energy levels

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• Previous experience in the same role

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.