Catering Sales Manager- Hotel

Description

Job Title: Catering Sales Manager

Department: Sales

Reports to: Director/Manager of Sales & Marketing

Compensation:

Starting at $33.69 per hour, along with a 15% Bonus Eligibility and a potential 15% Additional Kicker based on performance metrics.

Summary:

We are hiring a Catering Sales Manager to sell and coordinate both social and corporate catering events, with and without guest rooms, for our hotel. This role is evenly divided between corporate group bookings and social events and requires flexibility, including weekend availability, to oversee event execution. During peak social seasons, work schedules may fluctuate between a Monday-Friday or Tuesday-Saturday schedule.

Responsibilities:

• Sales and Coordination: Sell and coordinate guest rooms, banquet food & beverage, and upsell to maximize hotel revenue.
• Client Negotiation: Negotiate with clients, suggest menus, and arrange event details per hotel policy.
• Communication: Ensure smooth communication between departments to guarantee event success.
• Solicitation and Contracts: Conduct daily solicitation for new business, contract negotiation, and review.
• Marketing Efforts: Oversee local marketing efforts, communicate with hotel staff, and ensure high service levels.
• Record Keeping: Maintain accurate records and provide timely communication on work-related issues.
• Promotion: Promote the hotel through positive interactions, courtesy, and goodwill.
• Training and Supervision: Attend training and meetings, train and supervise associates as directed by management.
• Safety Protocols: Provide a safe work environment by following all safety protocols and procedures.
• Operational Challenges: Resolve operational challenges with the property staff and clients.
• Event Management Trends: Implement current trends in event management and design.
• Team Collaboration: Collaborate with the sales team to ensure maximum utilization of facilities.
• Customer Service Improvement: Continuously improve customer service by integrating feedback and personal judgment into action plans.
• Sales Quotas: Maintain budgeted sales quotas and create strategies to increase catering revenue during low-demand periods.
• Finalization of BEOs: Finalize Banquet Event Orders (BEOs) and distribute details to ensure event success.
• Client Relationship Management: Solicit future business from current and past clients, maintain client relationships, and uphold high guest satisfaction.
• Teamwork: Maintain teamwork and collaboration with all departments to maximize guest satisfaction and profit margins.
• Deadline Management: Complete assignments by assigned deadlines and continuously review objectives.
• Compliance: Ensure compliance with corporate and property standards and policies.
• Goals Achievement: Meet or exceed monthly booking, appointment, and solicitation goals.
• Cancellations Analysis: Analyze cancellations and turndown reports to improve future bookings.
• Client Correspondence: Promptly respond to client correspondence and maintain an accurate sales account database.
• Site Tours and Meetings: Conduct site tours and facilitate necessary meetings such as Banquet Event Order meetings and Pre/Post-convention meetings.

Requirements:

• Minimum 2 years of catering & event sales or experience in Catering/Convention Services, Banquets, Hotel Sales, or an equivalent combination of education and experience.
• Valid driver's license and reliable transportation to travel to appointments.

Benefits:

• Medical, dental, and vision plans
• Life insurance
• Short and long-term disability options
• 401(k) with matching options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training and development opportunities
• Career advancement opportunities

Why Join Us?

At Concord, we emphasize an “Associate First” culture that supports personal and professional growth, work-life balance, diversity, and a commitment to delivering exceptional service. Our culture is based on five cornerstones: Quality, Integrity, Community, Profitability, and Fun.

We value our associates and strive to provide a great work environment. If you're looking for a position where you can grow and be part of a fun, dedicated team, this job is for you!

We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.