Account Services Specialist
Under the direction of the Director of Marketing Services, the Account Services Specialist is responsible for project managing the creative services input and output, furthering the overall performance of the San Manuel. The candidate selected for this role identifies areas of improvement and enhances communication processes of marketing initiatives. The Account Services Specialist monitors progress on all creative requests and identifies potential opportunities in the market via feedback and analysis of market trends. The Account Services Specialist also champions the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission, and values.
Essential Duties & Responsibilities
1. Coordinates marketing support services to include advertising, public relations, social media and internal departments. Quickly assigns creative requests to Creative Services team and Copywriters. Works with Creative Services team to prioritize projects and reassign projects as necessary. Reviews creative briefs and provides feedback and requests for revisions when appropriate. Maintains a close view on market trends and competitors’ products.
2. Works with requestors to determine creative needs for projects, including but not limited to collateral, advertising, and photography/videography.
3. Monitors progress on creative requests, ensures timelines are followed, and frequently communicates progress to requestors. Does quality control and proofing on each round of creative.
4. Works with the Production Team to ensure on-time and accurate delivery of creative assets.
5. Builds relationships and communication processes with departments to proactively plan marketing and advertising needs. Works closely and effectively with assigned requesting departments, keeping them well informed of upcoming commitments and responsibilities by following up appropriately.
6. Assigns projects to external agencies as assigned and monitors their progress.
7. Attends all meetings and training sessions as required by management.
8. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
Bachelor’s degree in marketing, advertising or related field preferred.
Minimum of three (3) years of experience in implementing marketing and advertising initiatives required.
Experience with creative project management is essential.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
Ability to multi-task and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and program management expertise is essential.
Possess excellent verbal, written and interpersonal skills; strong client interface and presentation skills preferred.
Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.
Must be personable and professional, capable of using caution and discretion in communication.
Intermediate technical proficiency and knowledge in MS Office (Word, Excel & Outlook) is essential.
Experience with Adobe Workfront is preferred.
Demonstrated ability to drive toward results.
Must have an outstanding ability to think creatively and identify and resolve problems.
Must possess excellent interpersonal skills and be a strong collaborator and team player.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.
San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
San Manuel Band of Mission Indians
The San Manuel Band of Mission Indians is a federally-recognized Indian tribe located on the San Manuel Indian Reservation near Highland, California. San Manuel exercises its inherent sovereign right of self-governance and provides essential services for its citizens by building infrastructure, maintaining civil services, and promoting social, economic, and cultural development.
The Serrano people of San Manuel have called this area home since time immemorial and are committed to remaining a productive partner in the San Bernardino region. The Reservation, once only 640 acres, is now over 1,100 acres in size.
The call of Yawa’ – to act upon one’s beliefs – inspires the Tribe to give back to the areas they call home and support organizations working to create a better tomorrow in the Inland Empire and Indian Country.
Our support is directed to organizations providing services in San Bernardino and Riverside counties, including:
- 501(c)(3) nonprofit organizations
- Public schools
- Private schools
- Charter schools, and
- Local government agencies
The Tribe also operates Yaamava' Resort & Casino at San Manuel (formerly known as San Manuel Casino®), the Palms Casino Resort, as well as other enterprises.
We value our employees and offer a comprehensive Benefits Program
Our team members enjoy a competitive base salary, an annual discretionary performance bonus, and an annual merit increase as part of our total rewards package. Additionally, San Manuel supports team members' financial health through 401(k) retirement savings plans that offer a 2% core discretionary contribution and matching, and a host of other services - from discounts to tuition assistance.
