Housekeeping Manager

The Opportunity

As the Hotel Housekeeping Manager for Grand Casinos, you will be responsible for the successful overall coordination and direction of all activities related to the Hotel Housekeeping department, ensuring the highest standards of cleanliness, Guest satisfaction, and efficient operations.

What you get to do

• Develop and implement effective strategies for the Housekeeping and Laundry Departments to ensure exceptional Guest service and satisfaction.
• Ensure Guest rooms, public areas, and laundry facilities meet specific cleanliness standards and are prepared for occupancy promptly.
• Maintain an adequate inventory of linen, amenities, supplies, and chemicals to meet Guest needs and expectations.
• Inspect and evaluate the physical condition of hotel areas, maintaining high standards of cleanliness and presentation.
• Monitor and ensure compliance with brand standards to maintain consistent quality.
• Prepare and manage annual departmental budgets, operating forecasts, monthly variance reports, and other necessary reports.
• Achieve budgeted revenues and expenses, maximizing profitability for housekeeping and laundry operations.
• Address and resolve Guest complaints, taking corrective actions to prevent future issues.
• Oversee the quality of work provided by external services, maintaining open communication to ensure adherence to hotel standards and procedures.
• Manage staffing levels by conducting interviews, selecting, training, scheduling, evaluating, and guiding the career development of associates, as well as coaching, counseling, and terminating staff as needed.
• Support and guide Housekeeping and Laundry Associates in their daily duties, fostering a collaborative and productive work environment.
• Maintain an open-door policy, encouraging associates to share ideas, voice concerns, and resolve conflicts.
• Ensure the highest level of accuracy and thoroughness in all financial records, reports, and expenses.
• Contribute to the overall success and efficiency of the team by performing additional departmental duties as assigned.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.
• Commitment to fostering a coaching culture within the team, promoting continuous learning, professional growth, and development, while encouraging open communication and collaboration.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• High School diploma or general education degree (GED) required.
• Five years of hotel supervisory experience required.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Physical Needs

• Talk and hear; ability to communicate effectively.
• See and adjust focus to include close, distance, depth, and peripheral vision.
• Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
• Handle objects, tools, and controls; reach with arms and hands.
• Be able to lift and carry objects up to twenty-five (25) lbs.

Must Have Skills

• Ability to lead, manage, and motivate the housekeeping and laundry teams, ensuring high standards of cleanliness and efficiency.
• Strong organizational skills to manage schedules, inventory, and budgets effectively.
• Keen eye for detail to maintain high standards of cleanliness and presentation in all areas of the hotel.
• Excellent verbal and written communication skills to interact with staff, Guests, and external service providers.
• Aptitude for addressing and resolving issues related to Guest complaints, staff performance, and operational challenges.
• Familiarity with industry standards for cleanliness, hygiene, and safety in a hotel environment.
• Ability to train, guide, and develop team members, fostering a positive and productive work culture.
• Maintaining a professional demeanor and appearance, with a commitment to regular attendance and punctuality.
• Willingness to adapt to changing situations and handle various tasks as needed to support hotel operations.