Spa Concierge / Front Desk

Guest Service Agent

About The Opportunity

Practice Hospitality is seeking a hospitable and friendly Spa Concierge to join the team at the Mining Exchange Hotel & Spa.

About The Hotel

Mining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

The Spa Concierge is responsible for the coordination of guest services for all spa treatments, spa related activities, programs and spa retail. Responsible for upkeep and cleanliness of all common spaces of the spa.

Responsibilities:

• Books all spa services in Spa Soft accurately.
• Completes all opening and closing duties as scheduled.
• Possess a thorough understanding of all spa services offered
• Maximizes revenue by strategically scheduling services and offering enhancements as appropriate. 
• Promptly responds to all emails and voicemails
• Coordinates special requests with spa therapists and spa director as needed.
• Assist with all areas of cleanliness of spa
• Removes soiled linens and brings fresh linens to the spa as needed
• Folds and stocks linens as needed.
• Promptly greet guests in a warm, friendly and professional manner
• Become familiar with guest names and acknowledges them by name
• Serves each guest on a one-to-one basis with utmost courtesy
• Personalize all services and anticipates guest requests whenever possible
• Constantly displays outstanding communication and guest relation skills
• Merchandising of retail product to include displaying, straightening and dusting of products
• Demonstrates a professional attitude in all interactions with guests, hotel staff and vendors
• Maintain a cooperative attitude in working with management and fellow team members
• Adheres to all Mining Exchange Hotel and Spa standards, procedures and guidelines.
• Other duties as assigned.

Requirements

• Spa experience preferred
• Strong team player
• Computer literate using windows-based programs
• High school diploma or equivalent

Job Type: FLSA Designation: Full Time-Non-Exempt

Compensation: $15.00 per hour

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.