Night Audit Supervisor

Description

Working for Hilton

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!

What will I be doing?

Our Night Supervisor’s support the Hotel Night Manager and the overnight hotel operation including taking ownership of the safety & security of the hotel between 11pm-7am. The Night Supervisor has a variety of housekeeping, porter and night audit tasks to be completed during their overnight shift. In the absence of the Night Manager, the Night Supervisor will be the Manager on Duty and will be supported by another Night Supervisor. Specifically you will perform the following tasks to the highest standards:

• Support Night Manager with Night Audit procedures and tasks, including running financial reports, investigate anomalies and complete any other end-of-night tasks.
• Represent the Night Manager in their absence.
• Maintain quietness, order and safety and security in the hotel.
• Carry out regular security walks and check all areas of the hotel (quality and presence).
• Follow procedures and give instruction to guests and team members in the event of an evacuation/fire alarm or other emergencies (i.e. earthquake, bomb threats).
• Provide all hotel guests and visitors with a warm welcome to the hotel.
• Maintain cleanliness of the hotel public areas, washrooms and spa, ensuring brand standards are met at all times.
• Check-in/out guests, respond to guest requests, concierge services, upselling and promotion of all in-house activities.
• Responsible for the safe and efficient parking of vehicles, along with delivery and collection of luggage, parcels and other deliveries as well the storage of luggage
• Make room service deliveries during the night
• Carry out Doorman duties as and when required

Requirements

What are we looking for?

In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2 years' experience in Night Audit role within a Hotel.

• Must hold a valid Manager’s Certificate and Liquor Controller Qualification.
• Must hold a valid First Aid Certificate.
• Full Driver’s License
• A passion for contributing to and enhancing our guests experience
• Customer Focused. Previous customer service experience in the hotel, leisure and/or retail sector
• Ability to manage and prioritise tasks, use initiative and work autonomously.
• Attention to detail.
• Good decision making skills and ability to take ownership of hotel operations.
• Excellent communication skills. Fluent in written & spoken English.
• Computer literate, experience with OnQ preferred.
• Ability to work in New Zealand.

Thrive at Hilton

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member’s professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

• Workplace flexibility (work life balance)
• Professional leadership development framework
• Worldwide career opportunities
• Access to Hilton University and over 5000 online learning programs
• Free events and activities
• Discounted gym membership
• Free staff meal and daily dry-cleaned uniform
• Discounted accommodation and food & beverage rates globally
• Participate in ongoing recognition programs
• Diverse by nature and inclusive by choice
• Support to participate in a variety of local volunteer activities
• Fast track to Hilton Honors Silver status

When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram.