Photo of Washington Marriott Capitol Hill, Washington, DC

Director of Operations

Washington Marriott Capitol Hill

175 L Street NE
Washington, DC 20002

220 Room Hotel
Gestionado Por HHM Hotels
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Compensation: $115,000 to $125,000 per year, Tiempo Completo

Opportunity:  Director of Operations

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 2 De Noviembre De 2024

Washington Marriott Capitol Hill

A Sophisticated, Luxury Hotel in Washington, D.C.

Located in the trendy NoMa district of Washington DC our luxurious hotel is an architectural standout that entertains and inspires leisure and business travelers from around the globe. Steps from Capitol Hill and Union Station transportation, the hotel puts you close to shopping and dining at Union Market, the National Mall, Gallaudet University, Smithsonian museums and a few blocks from Media Haven with the offices of TikTok, NPR and Sirius Radio. Stay connected and celebrate in our versatile meeting and event spaces that embody the chic and elegant style of DC. Unwind in our well appointed guest rooms and suites designed with sophisticated decor and iconic city views. Enjoy dining at Society Commons or pop up to our rooftop lounge Yara for an authentic Peruvian inspired menu. Stay active in the hotels expansive gym or embark on sightseeing adventures. Blending culture and convenience the Marriott Capitol Hill Washington energizes your stay in the nations capital. 

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