Photo of The Westin Anaheim Resort, Anaheim, CA

Room Attendant

The Westin Anaheim Resort

1030 West Katella Avenue
Anaheim, CA 92802

618 Room Hotel
Gestionado Por Wincome Hospitality
DISCOVER WHAT IT MEANS TO RISE! At The Westin Anaheim Resort, discover a place where you’re given a choice to not just get up and go to work, but to RISE. To work together to enhance the well-being of our guests and our communities. Job Fair: July 7 10-3 at The Anaheim Hotel.
Tiempo Completo

OVERVIEW: The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Must meet or exceed 4 Diamond standards.

Room Attendant Responsibilities

  • Could include performing duties as a Turn down Attendant which will include being responsible for evening turn down services and refreshment of the occupied room.
  • Must adhere to all COVID-19 Rules and Regulations
  • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
  • Dust furniture and equipment.
  • May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
  • Notify supervisor when service is complete so rooms may be sold or occupied.
  • Responsible for the overall cleanliness of assigned rooms/suites
  • Report any room unable to be serviced to supervisor according to established procedures.
  • Report to supervisor needed repairs or unsafe conditions.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
  • Report, turn in, and/or log all lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • May regularly assist with deep cleaning projects.
  • May assist with other duties as assigned
  • Replenish linen and guest amenities

Qualifications and Requirements

  • Experience in a 400+ room hotel is preferred
  • Carrying or lifting items weighing up to 50 pounds and pushing/pulling up to approximately 150 pounds
  • Frequently standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling
  • Behaves with integrity, honesty and is open with guests and fellow associates.
  • Ability to communicate effectively with guests and team members verbally or in written form.
  • Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
  • Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
  • Position may be required to work varied schedule that will include evenings/nights, weekends and holidays.
  • Ability to arrive to work on time.

EDUCATION & PHYSICAL REQUIREMENTS

  • 1 year experience in a room attendant role
  • Experience in the hospitality industry preferred
  • Experience in 4 Diamond Rated Hotel preferred
  • Must be able to walk/stand for long periods of time
  • Excellent communication skills
  • Must be able to work days, nights, weekends and Holidays.
  • Must be able to walk for long periods of time
  • Knowledgeable of chemicals

COMMUNICATION REQUIREMENTS:

  • Able to communicate effectively in English/Spanish, both verbally and in writing.
  • Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

EOE/M/F/D/V/SO

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Publicado 3 De Diciembre De 2024

The Westin Anaheim Resort

Anaheim Resort With Park View Rooms And Rooftop Lounge

A haven of wellness and renewal, The Westin Anaheim Resort is a AAA Four-Diamond hotel across from Disneyland® Resort and next to the Anaheim Convention Center. Find respite in beautifully designed accommodations offering luxury amenities and Westin Heavenly® Beds. Choose from seven diverse dining outlets such as Fleming's steakhouse, Puesto's Mexican restaurant, Tangerine Room restaurant, and RISE rooftop lounge with panoramic views of Disney California Adventure® Park. A short drive from Los Angeles and San Diego, the hotel is surrounded by celebrated Southern California attractions such as Angel Stadium of Anaheim, Honda Center, and nearby beach cities. Host flawless weddings, meetings and social affairs in our dynamic event spaces. Enjoy hotel amenities such as an outdoor pool with five private cabanas and a 24-hour Westin WORKOUT® Fitness Studio featuring Peloton bikes. Elevate your experience in Orange County when you choose The Westin Anaheim Resort.