Conrad Lounge Host Maternity Cover

Description

The Conrad Lounge Agent is responsible for ensuring all communication relating to the hotel both external and internal are actioned speedily and efficiently in accordance with the specified standards.

As Conrad Lounge Agent, you will serve on the Front Office Team, following tasks to the highest standards:

•  Works closely with all departments of the resort to ensure a thoroughly enjoyable experience for the guests and a profitable hotel operation
• Meet and greet arriving guests, which includes escorting guests to their villa and explanation of all Villa and Resort facilities.
• Provide guests with information on special events, private dinners, excursion, shops, internet access etc.
• Check all Arrival Registration details have been obtained in line with the guidelines.
• To establish excellent rapport with guests, maintaining high level of guest relationship and satisfaction. Meeting all guests and doing at least two quality checks per stay is a minimum requirement.
•  Report to Front Office Management any Guest complaints in a timely manner and ensure proper recording and tracking of issues is maintained.
•  Any other tasks as requested by our guests, supervisor or Management of the resort

Requirements

Conrad Lounge Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!