Waldorf Astoria Osaka Ofukacho Kita-ku
Osaka,
530-0011
Japan
A Guest Service Assistant Manager supervises the Guest Service Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Guest Service Assistant Manager, you will oversee the Guest Service Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
WALDORF ASTORIA OSAKA will be located on the second floor and 28th to 38th floors of the South District rental building, West Building. In addition to 252 guest rooms mainly with a floor space of 50m2, there are plans to construct “Peacock Alley,” the lounge and bar that Waldorf Astoria is known for, as well as a restaurant, fitness room, spa, indoor pool, chapel, library/lounge, banquet hall and conference rooms.