Guest Service Coordinator

Description

The iconic Hotel del Coronado is looking for a Guest Service Coordinator to join the bellperson team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. 

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.

Classification:  Seasonal  

Shift: Various – must be available to weekdays, weekends, and holidays. 

Pay Rate: The pay rate for this role is $23 and is based on applicable and specialized experience and location.

Union Position:This position is part of the Local 30 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.  You must be comfortable with a schedule and hours that may vary from week to week.

Want to learn more?Hotel Website, Facebook, Instagram, Pinterest

What will I be doing?

As a Guest Service Coordinator, you would be responsible for providing office support in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Handle all phone calls, verbal requests, and computer originated requests delegating these tasks to a bell person, G.E.L., Concierge or Supervisor. Ensure all necessary information is accurate, complete & legible on claim tickets, charge slips or handwritten logs.
• Prepare all paperwork, rooming lists and other necessary items for amenity deliveries or group porterage. Ensure all information is accurate and complete in digital software. Communicate operational or guest challenges to management. Handle meeting planner requests in efficient & professional manner.
• Store & retrieve guest luggage. Give guests directions to meeting rooms/guest rooms as needed. Check and be aware of daily activities, transactions and occupancy.
• Participate in internal meetings as needed. Convey Resort outlet information and other hotel services. Cover “non-tipped” positions’ breaks, such as Valet Cashier, Aloha Booth etc. 

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon the classification and union status of the position.

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