Photo of Palm Beach Marriott Singer Island Beach Resort & Spa, Singer Island Riviera Beach, FL

Front Office Director

Palm Beach Marriott Singer Island Beach Resort & Spa

3800 North Ocean Drive
Singer Island Riviera Beach, FL 33404

191 Room Hotel
Gestionado Por HHM Hotels
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Tiempo Completo

Opportunity:  Front Office Director

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager – Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all front of the house department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Oversee the property accounting functions including but not limited to Accounts payable and receivables, house bank audits, petty cash as it relates to the front office.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 
  • Large hotel experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 29 De Octubre De 2024

Palm Beach Marriott Singer Island Beach Resort & Spa

Welcome To Palm Beach Marriott Singer Island Beach Resort & Spa

Find your happy place at our Singer Island resort

Escape to paradise at Palm Beach Marriott Singer Island Beach Resort & Spa. Perched oceanfront near West Palm Beach on Singer Island, our luxury resort is the ultimate getaway for every traveler. Spend your days playing on the white sand beach, swimming in our two outdoor pools, treat yourself to pampering at our spa or simply relax with a cocktail around a firepit. Savor award-winning dining at 3800 Ocean, a casual lunch at the Tiki Bar or have your meal delivered right to your pool lounge chair or cabana from the Lagoon Cantina. You'll be delighted with our expansive indoor and outdoor venues, custom catering and superior services. Whether staying with us for work or a vacation, we look forward to making your stay in Palm Beach exceptional. Feel at home in our hotel's residence suites, featuring one-or two bedrooms, a private balcony with a view, a fully-stocked kitchen, separate living and dining spaces and a host of upscale amenities.