Oscar's Cafe & Terrace Junior Supervisor

Description

A Oscar's Cafe & Terrace Junior Supervisor with Conrad Hotels and Resorts is responsible for working in the respective outlet / restaurant of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets.

What will I be doing?

A Oscar's Cafe & Terrace Junior Supervisor would be required to exercise his/her skills to ensure that all guests receive the highest possible standards of service and the proper functioning if the outlet. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise a team of Waiter(ess)/Junior Captains/ Captain to provide a consistent and efficient delivery of excellent service to all guests
• Assist the Supervisor to manage the assigned section, familiarizing with the roles and duties of the Supervisor
• Encourages team work and spirit in all areas of the department
• To provide direction and support to the team on a daily basis
• Able to work in all areas of the respective outlet / restaurant of Food and Beverage
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• To check assigned stations, supervise and assist the team with table/ room set up
• Ensure proper cashiering procedures are being performed
• Manage guest queries in a timely and efficient manner
• Make recommendations on menu items and up-sell with latest departmental incentives
• Fully understand the operation of the section, correct procedures and duties of subordinates
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships
• Carry out any other duties as and when required by the superiors

Requirements

What are we looking for?

A Oscar's Cafe & Terrace Junior Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills, preferably bilingual in English and Mandarin
• Able to lead a team
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Food & Beverage and/or industry experience
• Knowledge of Food Hygiene Regulation

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!