Concierge

Closing Date November 4, 2024 At 400 Pm

Pay Rate: $ 18.00 per hour

This position assists hotel guest with personal services. May take messages, arrange or give advise on transportation, dining, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external gusts. 
• Makes dining and other reservations for guests, and obtain tickets for events.
• Provides information about local features such as shopping, dining, nightlife, and recreational destinations
• Makes travel arrangements for sightseeing and other tours.
• Receives, stores, and delivers luggage and mail.
• Performs office duties on a temporary basis when needed.
• Performs other special projects and duties as assigned. 

Skills/ Requirements

• Concierge experience or guest facing and interaction experience required, preferably in a resort type setting.
• Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact with our guest, Listen actively to our guest, Appreciate our guest
• Must possess strong attention to detail, excellent customer service skills, strong organizational skills, telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of patrons, employees, and fellow staff members.
• Strong interpersonal and communication skills  
• Must have basic computer skills with Microsoft Office Suite software. 
• Must pass a full background check to be certified/licensed prior to employment. Must be able to work in a smoking environment.