Photo of Hilton Malta, St. Julians, Malta

Cluster Reservations Sales Agent

Hilton Malta

Portomaso
St. Julians
Malta

413 Room Hotel
Gestionado Por Hilton
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Tiempo Completo

Description

As a full-time Reservations Sales Agent, you will work with trend data to respond to Guest and customer enquiries to develop strong relationships and maximise revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times Produce quotations and written confirmation to all clients Upsell the hotel product in order to maximise revenue opportunities Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

Requirements

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Good organisational and administration skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Confident telephone manner IT skills Fluency in English and preferably another language
Publicado 28 De Octubre De 2024

Hilton Malta

At A Glance

Hilton Malta is located in the Portomaso Yacht Marina, just 15 minutes away from UNESCO World Heritage Capital City Valletta. This Malta hotel features three restaurants, four bars, four outdoor pools, two children's pools and a heated indoor pool area. Relax in stylish and spacious guest rooms with year-round Mediterranean sunshine and an abundance of outdoor activities from a Maltese hotel designed with guests in mind.

Hilton Malta features an extensive range of meeting rooms, with a conference centre hosting up to 1330 delegates. Choose a spectacular seafront setting for a wedding, from an extravagant celebration or an intimate gathering of family and friends.

  • Located in St Julian's, 20 minutes from the Malta International Airport
  • 3 restaurants and 4 bars
  • Myoka 5 Senses Spa with a selection of relaxation and wellness treatments
  • 4 outdoor pools, 2 children's pools and an indoor heated pool
  • Conference Center and 8 syndicate rooms accommodating 2 to 1330 delegates