AGE REQUIREMENT: 18 years or older
Position Summary:
Responsible for answering, routing and making reservations for a variety of calls in an inbound call center environment while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests.
Isleta Resort and Casino Guest Service Agreement
All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.
Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
Accountability and Supervision:
None
Education and Experience:
Special Requirements, Licenses, and Certification
Knowledge, Skills, and Abilities:
Physical Demands and Work Environment:
Working Conditions:
Work is generally performed in a fast pace Resort and office setting; smoke filled environment, exposure to various lights and sounds. Must be on call at all times. May work holidays, weekends, and different shifts. Occasionally may be required to interact with hostile and/or angry guests.
Disclaimer
This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.
Native American Preference Policy
Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.
Isleta Resort and Casino is located 7 minutes from Albuquerque International Airport and is minutes way from the Historic Old Town and Downtown Albuquerque, NM.
Our casino features more than 1,700 of the latest exciting reel and slot machines, 24 table games, including Blackjack, Roulette, Pai Gow Baccarat, High Card Flush, Head’s Up Hold ‘Em, with designated smoking and non-smoking gaming areas, a dedicated High Limit Room and a Poker Room. The Sports Book provides automated wagering Kiosks, over 40 HD TV’s, a full service bar and food service from Panda Express and Chile Ristra. We also host the largest Bingo Showroom in New Mexico with multiple progressives.
We offer 201 spacious deluxe hotel guest rooms and suites, with magnificent views overlooking the Rio Grande Bosque, including breathtaking sunrises and vibrant sunsets. There are over seven (9) food and beverage outlets offering gourmet to casual cuisine, live entertainment and exotic cocktails.
The Jar Spa offers access to a co-ed hot tub featuring a cascading waterfall. Guests enjoy a selection of cuisine and cocktails delivered by room service as they lounge by the pool in private cabanas and a heated Jacuzzi. They also have complimentary access to our fitness center.
Our showroom seats 2,200 guests and with permanent, stadium style seating, and we offer over 100,000 sq. ft. of indoor/outdoor meeting and event space to accommodate any professional or private special occasion.
Isleta Golf Club, our 27-hole Championship golf course, is nestled at the edge of the spectacular Rio Grande Bosque, is one of the Southwest’s premiere golf destinations.
The Fun Connection features 24 modern bowling lanes with automatic scoring Cosmic, league and open bowling lanes, 12 projection screen televisions, Brunswick billiard tables, as well as the latest in arcade and prize games and a Snack bar.
Guests can camp in our spacious RV park while at Isleta Resort & Casino with full hookups and utilities, and all of the modern conveniences, such as showers and laundry facilities, the Bait and tackle convenience store, walking paths and playground, two lakes for fishing, and a covered Event Space Pavilion.
Isleta Resort & Casino Where Your CAREER Begins!