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Players Club Representative

Isleta Resort & Casino

11000 Broadway SE
Albuquerque, NM 87105

Casino Resort
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Compensation: $14.87 per hour, Tiempo Completo

Age Requirement: 21 years or older

Position Summary:

Responsible for greeting and responding to guests’ inquiries regarding to, but not limited to, current, ongoing, and upcoming promotions, special events, and entertainment.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

  • Creates and manages new and existing guest member profiles in Player’s Club computer and data systems.
  • Validates and redeems Isleta Resort and Casino coupons and vouchers.
  • Arranges and prepares promotional gifts, giveaways, and sells tickets for upcoming events.
  • Assists in setting up special events, promotions, and entertainment functions.
  • Promotes positive guest relations through prompt, courteous, and efficient service.
  • Maintains an open and welcoming atmosphere, fostering skill enhancement.
  • Greets guests with a friendly demeanor and provides basic instruction on promotions and events.
  • Occasionally supports the Promotions department and participates in marketing functions.
  • Performs additional tasks as needed.

Education and Experience:

  • High School Diploma or GED equivalent, preferred.
  • Three months of consecutive cash handling experience, preferred.

Special Requirements, Licenses, and Certification

  • Must acquire and maintain a Gaming License.
  • Pass pre-employment drug test and background investigation.
  • Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
  • Flexible work schedule, willingness to work any days/hours as needed.

Knowledge, Skills, and Abilities:

  • Demonstrates a consistently positive attitude towards internal and external guests.
  • Adaptable to taking direction and excels in high-stress situations with minimal supervision.
  • Proficient in Microsoft, Hold My Ticket, and Patron Management Database applications.
  • Strong organizational and time management skills, with attention to detail.
  • Effective written and verbal communication skills in English, capable of handling denials or diffusing hostile situations tactfully.
  • Competent in basic mathematics (adding, subtracting, multiplying, dividing) and numerical accuracy.
  • Demonstrates proper and accurate cash handling skills when selling and refunding Box Office tickets.
  • Highly developed customer service and interpersonal skills with integrity and respect.
  • Committed to organizational goals, displaying discretion with confidential information.
  • Possesses critical and analytical thinking skills.

Physical Demands and Work Environment:

  • Exhibit the capability to lift, move, and position objects weighing up to 25 pounds.
  • Demonstrate the ability to maintain a seated or standing posture for extended periods.

Working Conditions:

Work is generally performed in, both, a Casino setting with possible exposure to second-hand smoke and a high noise level, and a high paced office setting. Occasionally may be required to interact with hostile and/or angry guests.  

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.

Publicado 23 De Octubre De 2024

Isleta Resort & Casino

Isleta Resort and Casino is located 7 minutes from Albuquerque International Airport and is minutes way from the Historic Old Town and Downtown Albuquerque, NM.

Our casino features more than 1,700 of the latest exciting reel and slot machines, 24 table games, including Blackjack, Roulette, Pai Gow Baccarat, High Card Flush, Head’s Up Hold ‘Em, with designated smoking and non-smoking gaming areas, a dedicated High Limit Room and a Poker Room. The Sports Book provides automated wagering Kiosks, over 40 HD TV’s, a full service bar and food service from Panda Express and Chile Ristra. We also host the largest Bingo Showroom in New Mexico with multiple progressives. 

We offer 201 spacious deluxe hotel guest rooms and suites, with magnificent views overlooking the Rio Grande Bosque, including breathtaking sunrises and vibrant sunsets. There are over seven (9) food and beverage outlets offering gourmet to casual cuisine, live entertainment and exotic cocktails.

The Jar Spa offers access to a co-ed hot tub featuring a cascading waterfall. Guests enjoy a selection of cuisine and cocktails delivered by room service as they lounge by the pool in private cabanas and a heated Jacuzzi. They also have complimentary access to our fitness center.

Our showroom seats 2,200 guests and with permanent, stadium style seating, and we offer over 100,000 sq. ft. of indoor/outdoor meeting and event space to accommodate any professional or private special occasion.

Isleta Golf Club, our 27-hole Championship golf course, is nestled at the edge of the spectacular Rio Grande Bosque,  is one of the Southwest’s premiere golf destinations.

The Fun Connection features 24 modern bowling lanes with automatic scoring Cosmic, league and open bowling lanes, 12 projection screen televisions, Brunswick billiard tables, as well as the latest in arcade and prize games and a Snack bar.

Guests can camp in our spacious RV park while at Isleta Resort & Casino with full hookups and utilities, and all of the modern conveniences, such as showers and laundry facilities, the Bait and tackle convenience store, walking paths and playground, two lakes for fishing, and a covered Event Space Pavilion.

Isleta Resort & Casino Where Your CAREER Begins!

  • Comprehensive benefit package & Matching 401K program
  • Employee assistance program
  • Excellent Paid Time Off (PTO) program to include paid time for your BIRTHDAY!
  • Employee recognition events and incentives
  • FREE hot meal during shifts
  • Leadership and development training programs & Mentorship program
  • Community and volunteerism programs
  • Employee referral incentives, employee discount programs AND MUCH MORE!!!
  • Click Here to See Our Property Brochure

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