Restaurant Beach Club Manager - Waldorf Astoria Lusail Doha

Description

A Restaurant Beach Club Manager is responsible for managing Beach Club Day & Night operations to deliver an exceptional Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

The Restaurant Beach Club Manager is responsible for overseeing the Beach Club's daily operations, ensuring efficient service, exceptional customer experiences, and compliance with financial and legal requirements. Specifically, you will be responsible for performing the following tasks to the highest standards:

Objectives & Goals

• Effectively oversee and direct the Beach Club in a smooth and operational manner
• Manage all staff members in the agreed standard of food & beverage service during shift
• Guide and lead by example in all areas of venue conduct
• Liaise and co-operate effectively with all other associated members of staff in relation to all aspects of the production and service of food
• Train and develop employees, ensuring they have the necessary skills to perform their duties
• Promote the safe use of the Club, its equipment and building under the Health and Safety at Work acts, Hygiene and other regulations
• Respond to any changes in the Club as dictated by the needs of the operations and the company
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations

Job Activities

Customer Service

• To provide a friendly, courteous and professional service at all times
• To provide a quick and efficient service
• To demonstrate a high standard of personal appearance and ensuring good personal hygiene
• To ensure the agreed standards of food service are adhered to at all times
• To manage employees ensuring that the correct standards and methods of service are maintained
• To ensure the efficient flow of service and standards are constantly met during service periods
• To ensure all customer requests and queries are responded to promptly and effectively
• To positively deal with and learn from all customer complaints and comments
• To actively seek feedback from customers on a regular basis

People Management

• To build and maintain an efficient team of employees, driving the team towards the objectives of the business
• To ensure that the restaurant’s personnel budgets are strictly adhered to
• To recruit and select employees to the agreed staffing levels
• To develop a learning culture and to ensure that all team members feel valued and rewarded
• To produce employee rosters to ensure employee levels match the needs of the business
• To ensure all new employees attend induction
• To promote the training and development of staff to ensure standards are maintained, and monitor all training and development within the department
• To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals
• To manage all disciplinary and grievance issues within the department
• To assess staff performance against the agreed skills and standards
• To constantly monitor the grooming and personal hygiene of the team

Department Responsibilities

• To ensure the department is maintaining its agreed level of operating performance at all times
• To communicate and delegate activities to the team
• To ensure all up selling opportunities are maximized within the department
• To direct the setting up of the restaurant, ensuring all necessary work is completed prior to the commencement of service
• To ensure the restaurant’s operational budgets are strictly adhered to, all costs are controlled and any expenditure approved
• To be aware of all relevant suppliers and their products and order accordingly as and when necessary due to business demand
• To prepare department budgets or re-forecast, as requested by the General Manager For Restaurants & Bars
• To ensure all department staff work hygienically and productively
• To ensure the standards and controls for health and safety, hygiene, risk assessments, COSHH, manual handling and produce are maintained as prescribed by legislation, the company and independent auditors
• To ensure that all restaurant personnel strictly adhere to manufacturer’s instructions of use of all machinery and equipment
• To ensure that all restaurant equipment is maintained to operating specifications and to complete weekly maintenance lists where necessary
• To manage along with the Human Resources department, the completion of all administrative documentation including processing all new starters onto payroll and the Tronc scheme.
• To have a detailed knowledge of department and hotel brand standards and be able to explain the standards to the team
• To create and implement sales promotions and staff incentives, strictly requiring the authorization of the General Manager For Restaurants & Bars 
• To ensure that all in house control systems / audit requirements are adhered to at all times

Communication

•  To provide a clear handover during shift changes
• To ensure all staff are well briefed on the daily responsibilities and are given constant supervision and motivation on all aspects of their work
• To notify your staff to all menu changes, specialties, event menus and changes to standards prior to the commencement of service
• To ensure that the daily briefings take place, in conjunction with the Chef
• To develop an open culture of communication, both formal and informal
• To communicate openly and clearly both verbally and in writing
• To pitch information at the appropriate level

Making it Happen

• Stimulate change, challenge assumption and ways of working to move the business forward
• Develop a positive and direct relationship with all colleagues
• Within the department, support a culture of pride, ownership and desire to exceed expectation
• To foster a culture of flexibility. Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands and guest service needs
• To understand what is happening in other venues in the property, the company, competitor restaurants and the external environment, and the implications for your own department.
• To plan ahead to ensure adequate resources are available
• To be aware of potential highs and lows in the business and customer trends, and plan accordingly

Requirements

What are we looking for?

A Restaurant Beach Club Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• To maintain a high customer awareness by approaching your job with the customers always in mind.
• To be financially aware of costs involved in the operations and are responsible to control costs.
• To be motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
• To be adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
• To maintain high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• To ensure that the quantity of work is sufficiently productive under the normal business levels.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Relevant Degree: A degree in hospitality management, business, or a related field is advantageous
• Guest Service Passion: A strong enthusiasm for delivering exceptional levels of guest service and creating memorable experiences
• Previous experience in a managerial role

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.