Talent Concierge
Under direction of the Supervisor, Theater Operations, the Talent Concierge enhances the entertainment act’s experience by ensuring flawless execution of all requests and needs throughout the entirety of their time at Yaamava’ Resort and Casino. Serves as liaison providing exceptional, personalized service to visiting artists, performers, clients and crews with demonstrated maturity and poise. Employs perfect professionalism and discretion with privileged information while guaranteeing a Best-in-Class experience at all times.
Essential Duties & Responsibilities
1. Serves as a liaison to the artists, performers, clients and crews by flawlessly executing all needs and requests, including making arrangements for property reservations and private gaming areas. Arranges personnel for escort, and ensures designated areas are set up with anticipated amenities upon the entertainment act’s arrival. Directly resolves any discrepancies in amenities provided with the utmost professionalism and exceptional customer service.
2. Executes requests of designated artists with creative genius while maintaining the highest level of confidentiality. Organizes and prioritizes service per appropriate service sequence. Maintains continuous supervision of the designated artist’s onsite experience and directly resolves any discrepancies in amenities provided with the utmost professionalism and exceptional customer service.
3. Verifies food and beverage orders are prepared correctly, properly presented and that special requests have been met. Communicates any last-minute menu changes or dietary restrictions to the culinary team for execution. Provides production coordinator with proper documents to enable catering costs to be accurately calculated.
4. Coordinates and facilitates Tribal meet and greets as they pertain to live entertainment events.
5. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
High School Diploma or GED required.
Minimum of five (5) years of experience in customer experience required.
Experience in upscale hospitality within a high volume setting strongly preferred.
Previous experience in an artist catering or green room service environment strongly preferred.
Must have exceptional customer service skills and be well versed in guest relations.
Must be skilled in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
Must be capable to diffuse possibly volatile situations with tact and diplomacy.
Must be able to work in high volume, fast paced, loud environment.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Must obtain and maintain a current Food Handler’s Card.
Will be required to obtain and maintain T.I.P.S Certification upon employment.
San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
