Sommelier

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

Providing and serving guests in a professional manner to ensure great satisfaction in wine service and set up according to Hilton Wine Experience standards, co-ordinates and accomplishing tasks and assignments as assigned by Food & Beverage Director. To create and maintain an exemplary working attitudes. To work closely with Food & Beverage Director to execute all wine related duties.

To guide and supervise the work of wines agent in order to improve and maintain the standards of Hilton Wine Experience. Ensure the correct sequence of wine service is expertly executed exceeding the expectation. Assist Food & Beverage Director in training and other wine related duties. 

What will I be doing?

Ø To lead wine agents by exemplary working attitude and good organizing skills.

Ø Should posses good working attitude e.g. punctuality, neat appearance, respect and ability to take orders from supervisor.

Ø To develop and maintain training, supervise and discipline all wine agents.

Ø Create and maintaining a highly professional relationship with guest in area of wines.

Ø Possess a management ability that ensures a successful handling of the outlets wine matters.

Ø To follow service standard of the outlet you are attached to, above the wine service standard. E.g. usage of tray, standard verbiage and service sequence.

Ø Good up sell and recommending skills.

Ø Ensure the correct and consistent wine service techniques for various meal period and outlet according to respective outlets.

Ø Anticipate, in advance, all stock and supplies and assure their availability.

Ø Responsible for Studio outlets daily house pour inventory performed by the wine agents.

Ø To responsible for all wine accessories and equipment’s maintenance.

Ø Observe daily conditions of cellar and wines in the outlets; makes recommendations for corrections and improvements as needed.

Ø Assist Food & Beverage Director in preparing manning schedules, which allow    for appropriate service while controlling labor cost and overtime

Ø Understand all food and beverage items offered, including ingredients, methods of preparation in all outlets in Studio

Ø In-depth knowledge of beverages liquor, cocktail and spirits..

Ø Attend and participate in all required meetings.

Ø Promote teamwork and foster a harmonious working climate.

Ø Promote good public relations and handle complaints or concerns of guests.

Ø Handle all inventories directly involved with the wine programme.

Ø Well versed in computer programs and know-how of POS system.

Ø Ability to handle operation problems, guest complains and feedbacks.

Ø Respond properly in any hotel emergency or safety situation.

Ø Perform other tasks or projects as assigned by hotel management and team members.

Ø Control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies.

Requirements

What are we looking for?

Candidate to have a excellent wine and communication skills. Minimum of 5 years of experience in service industry, with good exposure to an established wine programme. Able to work independently with a minimal supervision.

As Sommelier serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: