Director of LXR Experiences

Description

The Director, LXR Experiences is responsible for the overall support and management of the day-to-day operations of the Beach Village and Shore House Residences. The function of this position must be in accordance with the management agreement and must fulfill all obligations set forth in the governing HOA documents. In addition, fluency in all aspects of the rental management program from legal terms/parameters, design standards and the ongoing servicing of residences in the program is essential. This integral role works diligently to create a sense of harmony, comfort, and community creating elevated and personalized experiences for our homeowners and guests of our homeowners. This position requires a dynamic leader with a passion for people and elevating services that meaningfully impact our homeowners and guests’ life’s. This individual needs to operate within the requirements of the residence budget, developing strategies that deliver products and services that exceeds the needs and expectations of the residences. They will also be responsible for building owner loyalty through proactive communication, managing expectations, and delivering solid business results.

LEADERSHIP AND STRATEGY

• Direct the overall operation of the residential property, maximizing performance, profitability, and return on investment
• Monitor financial performance to meet and exceed objectives
• Oversee recruitment, training, and management of the residential staff, ensuring a positive work environment and exceptional service delivery
• Upholds all Hilton operational standards that align with the luxury brand business strategy and execution
• Works collaboratively to put sustainable work processes and systems in place to support the execution of the residential onsite operation
• Serves as a liaison to shared services Directors (i.e., Housekeeping, food and beverage, engineering, security, human resources and finance)

HOMEOWNERS ASSOCIATION MANAGEMENT

• Manage the HOA budget, enforce condominium by-laws, and ensure compliance with governing documents and legal requirements.
• Conduct meetings with the residential board of directors, leading HOA budget and annual board meetings.
• Provide guidance to homeowners on their entitlements, responsibilities, and rules/regulations.

GUEST EXPERIENCE AND COMMUNITY ENGAGEMENT

• Create a culture of exceptional service, ensuring residents and guests have an elevated and unique, personalized experience.
• Engage with residents, associates, and the local community to build strong relationships and enhance the property's visibility.
• Act as a brand ambassador, representing the company's culture, vision, and values in all interactions.
• Curate and execute unique lifestyle events and activities for residents, fostering a vibrant community atmosphere.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The annual salary range for this role is $144,000 - $160,000 and is based on applicable and specialized experience and location. 

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