Photo of Courtyard San Diego Downtown, San Diego, CA

Front Desk Supervisor

Courtyard San Diego Downtown

530 Broadway Street
San Diego, CA 92101

245 Room Hotel
Gestionado Por HHM Hotels
Save this job
Compensation: $20.00 per hour, Tiempo Completo

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context 

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 1 De Noviembre De 2024

Courtyard San Diego Downtown

Our Hotel

Housed in the former San Diego Trust & Savings Bank from 1928, our hotel provides a seamless blend of historic charm and modern brilliance in the heart of the Gaslamp Quarter. Travelers can explore endless dining and nightlife options just steps away, or get down to business while staying within walking distance of the San Diego Convention Center. We also offer easy access to Petco Park and the San Diego Zoo so guests can indulge their adventurous side. Following the fun, guests can relax in our boutique-style accommodations boasting chic furnishings, oversized windows and free Wi-Fi. After a rest, we invite guests to indulge in handcrafted California cuisine at THE LOBBY, or grab something to go from our on-site Starbucks®. Our hotel features over 4,800 square feet of inspiring event space, perfect for taking meetings and celebrations to the next level. Whether joining us for family fun or to get the job done, visitors can make their stay a success at Courtyard San Diego Downtown.

Other Job Openings