Front Office Manager

Hyatt Regency Indianapolis is assisting our sister property in finding a stellar Front Desk Manager. Position will be onsite in Cincinnati, Ohio.

Job Description:

The Front Office Manager is responsible for overseeing all front office operations, including reception, reservations, and guest services. The ideal candidate will have excellent communication and organizational skills, as well as a strong customer service orientation.

Responsibilities:

• Manage and supervise front office staff, including receptionists, reservationists, and guest services representatives
• Ensure that all guests receive a warm welcome and excellent service
• Handle guest complaints and resolve issues in a timely and professional manner
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Develop and implement policies and procedures to improve front office efficiency and effectiveness
• Monitor and analyze front office performance metrics, such as occupancy rates and guest satisfaction scores
• Train and develop front office staff to ensure high levels of performance and job satisfaction
• Manage front office budget and expenses

Requirements:

• Bachelor's degree in hospitality management or related field
• Minimum of 5 years of experience in front office management
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and hotel management software
• Flexibility to work evenings, weekends, and holidays as needed