Photo of Delta Hotel Philadelphia Airport, Philadelphia, PA

Guest Service Agent

Delta Hotel Philadelphia Airport

500 Stevens Dr
Philadelphia, PA 19113

348 Room Hotel
Gestionado Por HHM Hotels
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Tiempo Completo

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 1 De Noviembre De 2024

Delta Hotel Philadelphia Airport

Welcome To Delta Hotel Philadelphia Airport

Enjoy your stay at our hotel near the Philadelphia airport

Stylishly renovated and well located, Delta Hotels by Marriott Philadelphia Airport is the perfect destination for your Philly adventure. You'll find our hotel less than one mile from Philadelphia International Airport and a short drive from the city's downtown district. Spacious rooms and suites feature 55-inch Smart TVs, quartz countertops and high-speed Wi-Fi. Additional hotel amenities include a fitness center and a complimentary airport shuttle. Grab hot breakfast and lunch to go at our Market 1643, or unwind after a busy day at Lounge 1643. Host flawless meetings, weddings and social events in one of our 19 elegantly appointed venues, enhanced by expert planners and custom catering. In the mood to explore? Head into downtown Philadelphia and get to know some of the city's most noteworthy attractions - from the Liberty Bell to the University of Pennsylvania. Whatever your reason for visiting, Delta Hotel Philadelphia Airport offers all the essentials you need for your stay in the City of Brotherly Love.