Front Desk Manager (Guest Reception)

Description

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, AAA Four Diamond premium distinctive hotel, is seeking an energized and curious minded Front Desk (Guest Reception) Manager to join our Reception Leadership Team.

The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It’s that culture that has built the outstanding team and has made us the successful company we are today.

Here are some of the great benefits of working with us:

• Competitive Pay
• Same-Day Pay Option
• 3 Weeks of Paid Time Off Annually - Begin Accruing Immediately!
• 7 Paid Holidays
• Hotel and Travel Discounts Worldwide
• Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs - Eligible after 7 Days of Employment!
• 401(k) with company contribution – free money!
• Flexible Spending Account
• Group life insurance (provided by the company)
• Short-term disability insurance (provided by the company)
• Voluntary long-term disability insurance
• Exclusive discounts on concert tickets, theme park passes, rental cars, and more
• Verizon wireless discount
• Free parking in structure and easy access to public transportation
• Complimentary and discounted food and beverage
• Safety shoe discount
• Deeply discounted dry clean services
• Clean and secure locker room for personal belongings
• Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Role Summary:

• Reporting to the Front Office Manager, the Front Desk (Guest Reception) Manager is responsible for overseeing front desk (guest reception) operations.

Responsibilities:

• Oversee daily operations and associate performance in Reception, in collaboration with Front Office Manager.
• Assist in selecting, hiring, and performance management of Reception associates.
• Provide ongoing job-specific training to Reception associates.
• Provide the highest quality of service to the guest at all times.
• Elevate the guest experience by anticipating guest needs and proactively creating a unique and memorable experience.
• Assist in fulfilling special guest requests as well resolving guest complaints.
• Assist in developing, implementing, and maintaining checklists and operating procedures.
• Assist in systems implementation and related training.
• Act as Manager on Duty, when needed.
• Assist with scheduling, lobby duties, opening and closing responsibilities as requested.
• Complete direct duties of Guest Reception Agent position as needed.
• Work closely with Front Office Manager and Director of Style in leading daily priorities and executing to company and brand standards.
• Other duties as required.

Desired Skills and Experience:

• Leadership experience in customer service, preferably in a full-service hotel.
• Marriott experience a plus.
• Flexible availability is required (including PM shifts and weekends).

Compensation:

• This position is an overtime eligible manager position. The hourly starting pay is $24.00, depending on experience.

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development.