Assistant Head Concierge

Description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Annual Salary £30,000 - £32,000 depending on experience

A WORLD OF REWARDS

Smart uniform provided andlaundered Free, healthyand high qualitymeals when on duty Grow your CareerPersonal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral ProgramDiscounted dental and health coverHigh street discounts: with Perks at Work Discounted car parkHoliday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member’s areas

What will I be doing?

As Assistant Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. You will be responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise daily Concierge operations
• Assist the Head Concierge Set Departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
• Maximise Sales revenues through up-selling and marketing programmes
• Monitor Guest satisfaction reports and implement actions to improve results
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and Guest service
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Attend Front of House/Hotel meetings, as required

What are we looking for?

An Assistant Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To be successful in this role, you should maintain the attitude, behaviours, skills, and values that follow:

• You MUST have Concierge and Supervisory Experience
• Possess strong commercial awareness and Sales capabilities
• Excellent leadership skills, inter-personal and communication skills
• A passion for delivering exceptional levels of guest service
• Excellent grooming standards

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company