Restaurant Host

Restaurant Host

Location: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120

Key Responsibilities:

• Guest Greeting: Warmly welcome guests as they arrive, provide a friendly and professional first impression, and assist them with seating arrangements.
• Reservation Management: Manage reservations and walk-ins, coordinate seating to ensure efficient use of space and minimal wait times, reserve shuffleboard lanes for guests.
• Guest Assistance: Answer phone calls and respond to inquiries about reservations, wait times, and general information about our venue's offerings.
• Seating Coordination: Assign tables based on guest preferences, party size, and current availability. Ensure that all seating arrangements are communicated clearly to the serving and bar staff.
• Customer Service: Address guest requests, concerns, or complaints with a positive and solution-oriented attitude. Ensure that guests feel valued and attended to throughout their visit.
• Waitlist Management: Maintain an organized waitlist system, communicate estimated wait times, and follow up with guests when their table is ready.
• Front-of-House Maintenance: Keep the host area clean, organized, and stocked with necessary supplies. Monitor the entrance and ensure it remains welcoming and free of clutter.
• Team Collaboration: Work closely with servers, bartenders, and management to ensure a seamless flow of service and efficient handling of guest needs.

Qualifications:

• Experience: Previous experience in a host or customer service role in a high-energy environment is preferred but not required. We are open to training enthusiastic candidates.
• Skills: Excellent communication and interpersonal skills. Ability to manage multiple tasks and handle guest interactions with professionalism and courtesy.
• Attributes: Friendly, approachable, and capable of maintaining a positive attitude even during busy periods. Strong organizational skills and attention to detail.
• Knowledge: Basic understanding of reservation systems and customer service principles. Familiarity with the layout of the venue is a plus.
• Physical Requirements: Ability to stand for extended periods, navigate the venue efficiently, and handle various front-of-house responsibilities.