13139 Ballantyne Corporate Place
Charlotte,
NC
28277
Job Summary: Under direction of the Guest Services Manager, the Guest Services Supervisor is responsible for the daily operation of the Front Desk & Re:fuel and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required aloft brand standards related to check-in and checkout procedures, kiosk operations (both check-in/check-out and entertainment), re:fuel sales and the general operations of hotel facilities.
The ideal Guest Services Supervisor candidate must illustrate the ability and drive to:
EDUCATION AND EXPERIENCE
SKILLS & ABILITIES
WORK ENVIRONMENT
EEO and ADA Statements
The aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Aloft Charlotte Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At Aloft Charlotte Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.