Butler - Executive Concierge
Cheeca Lodge and Spa
81801 Overseas Highway
Islamorada,
FL
33036
Job Description
Executive Concierge/Resort Butler at the Cheeca Lodge & Spa Casitas: Providing Exquisite and Personalized Service
Join Our Elite Team: Cheeca Lodge & Spa, a luxurious retreat in Islamorada, is seeking a dedicated Concierge/Butler to provide exceptional service to guests staying in our upscale Casitas Cottages. You will be instrumental in creating unforgettable experiences, ensuring that each aspect of our guests' stay is meticulously catered to, from pre-arrival to departure.
Key Responsibilities:
- Contact guests prior to arrival to offer pre-arrival services and fulfill specific requests.
- Greet guests by name upon arrival and escort them to their Casitas, providing a warm and personalized welcome.
- Ensure Casitas are stocked with necessary foods, beverages, and amenities, reflecting the high standards of Cheeca Lodge & Spa.
- Coordinate and execute guest onsite and off-site activities, including dining and watersports reservations.
- Assist with Banquet and Catering teams in setting up and tearing down meal services and group events.
- Maintain effective communication with Guest Adventures, Housekeeping, Concierge, and Front Desk to meet all guest needs.
- Provide services such as unpacking groceries, laundry, and arranging personal services.
- Ensure cleanliness and presentation of Casitas and surrounding areas, coordinating with Housekeeping and Maintenance.
- Maintain the highest level of confidentiality regarding guest information and activities.
Qualifications:
- Requirements: Valid Driver’s License, ability to lift and carry up to 25 lbs. up steps.
- Experience in a service-oriented position in a luxury resort or hotel setting.
- Exceptional interpersonal and customer relations skills.
- High attention to detail, excellent organizational skills, and mindfulness in matters concerning guest requests and service.
- Effective communication skills in English, both verbal and written.
- Knowledge of local attractions and events.
- [Preferred] Familiarity with Forbes service standards and AAA Five-Diamond Standards, and experience in professional butler or household management.
Benefits for Full-Time Employees
- Paid Time Off and 8 Paid Holidays.
- 401(k) with employer matching.
- Company Paid Long Term Care Insurance
- AD&D insurance.
- Dental, health, and vision insurance.
- Employee discounts at Northwood Hotels.
- Flexible spending and health savings accounts.
- Life insurance.
Why Join Us: As a Butler at Cheeca Lodge & Spa, you will be more than just a staff member; you will be an ambassador of luxury, comfort, and unparalleled service. Your role is crucial in ensuring our guests' experiences are not just enjoyable but truly extraordinary. If you are passionate about providing high-end service and have a talent for anticipating and fulfilling guest needs, we invite you to apply and become a vital part of our elite service team.
Cheeca Lodge and Spa
WELCOME TO CHEECA
A Legendary Tropical Hideaway
Since 1946 the historic Cheeca Lodge & Spa has enchanted guests with world-class fishing, exceptional accommodations, and gracious hospitality. Come experience this lush oceanfront retreat, considered the premier luxury resort in the Florida Keys.
The Legend of Our Grand Florida Keys Hotel Resort
You've found it...the crown jewel of Islamorada Florida Keys hotels.
Hardy Keys pioneers called Conchs chose this very beach to carve out a tenacious living in the isolated beauty of the undiscovered Florida Keys. Here, they formed a Methodist congregation and built a two-room school house and a cemetery. Cheeca has preserved this Pioneer Cemetery, where members of the founding families of Islamorada are buried. You can explore it today; it is a designated historical site. The Angel with the Broken Wing watches over the grave of Etta Pinder, who died in 1914. Here lies the first footprint of Islamorada – "Purple Isle" in Spanish.
The early 1940's brought electricity and fresh water. Mrs. Clara Mae Downey from Olney, Maryland, opened the Olney Inn in 1946. She described this early bellwether of Cheeca as "different – rather comparable to the tropical estate of a gifted host." Clara's first guest was President Harry Truman, who cherished his time loafing around the pool and wondering amidst the resort's 22 quaint bungalows.
Fast horses, high society and a healthy dose of Keys vivacity marked the reign of the Twitchell Family in the 1960's. Cynthia, better known as "Chee," was an heiress to the A&P grocery chain and owner of a top thoroughbred racing farm. "We took my nickname, combined it with my husband Carl's, and came up with "Cheeca," she recalled. The Twitchells completely refurbished the property, adding the main lodge, the oceanfront villas, tennis courts, golf course and Cheeca's trademark wooden fishing pier. Chee raised miniature tarpon and her beloved seahorses in the aquariums throughout the resort. "Suzy the Seahorse" became Cheeca's mascot and logo, gracing the resort's menus, brochures, towels and linens.
Avid outdoorsman and Coca Cola magnate Carl Navarre purchased Cheeca Lodge in 1976, hosting his Fortune 500 friends in for sunny days of sportfishing and golf. Celebrities flocked to the hotel and famous guests were reeling in giant bonefish right off the resort's pier. The "Sportfishing Capital of the World" was born, seducing wealthy adventurers from around the world.
In 2005, Cheeca Lodge underwent over $30 million dollars in renovations, restoring the property and its surrounding grounds to their original grandeur, ensuring that we will be a cherished destination for generations to come. Following a fire on New Year's Eve 2008, the Main Lodge was completely rebuilt once again, with a fabulous open-air lobby, a spectacular oceanfront banquet room with panoramic views, and an exclusive indoor / outdoor lounge area for club members.
