Sales Associate

AGE REQUIREMENT: 21 years or older

Position Summary:

The C-Store Sales Associate engages with customers, offering assistance, and facilitating purchase transactions, all while ensuring exceptional customer service through the smooth and effective management of store operations.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

1. Performs transactions and serve customers with purchases of store items, gasoline, and general information.
2. Provides Customer Service in a friendly and efficient manner while being a team player.
3. Ensures store is prepped in time to open for business and follows proper procedures for closing store at the end of each shift.
4. Preps products such as coffee, fountain drinks, and similar items throughout the store.
5. Stocks and maintains shelves, sales area, and grocery items ensuring correct temperatures, refrigeration, and frozen food requirements and in accordance with sanitary standards.
6. Operates Passport electronic cash registers, calculators, and other equipment necessary to perform job duties.
7. Maintains all equipment to ensure efficiency.
8. Assists with maintaining external appearance of store and ensures property is always clean and presentable.
9. Follows store policies and laws when selling controlled substances including alcohol and tobacco products.
10. Prepares shift sales and worksheet including cash shortages per store policy.
11. Completes a shift change report at the end of shift as directed by Store Manager.
12. Reports to work on time and follows work schedule.
13. Ensures Store Management is made aware of all sales, cash, or operating discrepancies and customer related issues.
14. Protects all assets of the store and follows loss prevention guidelines.
15. Performs mathematic calculations in order to make change, complete reports, and accounts for numbers of a variety of products during vendor check-in.
16. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of basic math skills.
2. Knowledge of companywide policies both written and verbal.
3. Knowledge of basic calculator and computer skills.
4. Ability to communicate effectively both verbally and in writing.
5. Ability to work with the public.
6. Ability to demonstrate customer service and maintain professional appearance.
7. Ability to work under pressure during peak times.
8. Ability to handle adverse situations tactfully and professionally internal and external.
9. Ability to work professionally in a team environment.

Education and Experience:

1. High school diploma or GED required.
2. Must possess 1 year of cash handling and customer service experience.

Special Requirements, Licenses, and Certification:

1. Must acquire and maintain a Gaming License, issued through POIGRA.
2. Pass pre-employment drug test and background investigation.
3. Must acquire New Mexico State Alcoholic Beverage Service Certification.
4. Must acquire POIGRA Alcohol Server License.
5. Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
6. Flexible work schedule, willingness to work any days/hours as needed.

Physical Demands and Work Environment:

1. While performing the duties the employee is occasionally required to stand for extended periods of time including but, not limited to: climb stairs, balance, stoop, kneel, crouch or crawl.
2. The employee must occasionally lift and/or move up to 50 pounds.
3. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions:

1. The noise level in the work environment is generally moderate.
2. While performing the duties of this job the employee is exposed to various weather conditions.
3. Team member may occasionally deal with irate or hostile individuals.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.