Front Office Manager -- Annual Salary $90K

Job Summary

Hyatt Centric Fisherman’s Wharf is looking for a customer service oriented Front Office Manager to run the front of the hotel – Front Office Department. As the Front Office Manager, you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. This role requires to work a flexible schedule, including weekends and holidays. The salary for the position is $90K annually with full benefits.

Responsibilities

Qualifications

• Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 300+ room hotel with meeting space is preferred
• Hyatt hotels experience preferred.
• Familiar with Opera, Reserve, HotSOS, Colleague Advantage etc.
• Familiar with working with third party booking sites such as booking.com, expedia.com etc.

Job Responsibilities

• Direct and administer all Guest Services operations including Front Desk, Valet & Bell, manage room inventory on daily basis.
• Schedule Front Desk, Valet & Bell team members per business needs.
• Manages team members' time sheets, process bi-weekly payroll on timely basis.
• Recruit & Train new team members to make sure they are up to brand standards.
• Monitor & motivate team members' performance consistently and fairly.
• Monitor and assess service and satisfaction trends. Evaluate and address issues and make improvements accordingly.
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Implements and monitors all corporate marketing programs.
• Ensures associates have current knowledge of hotel products, services facilities, events pricing and policies and knowledge of the local area and events.
• Resolves guest issues and concerns to guest satisfaction
• Is certified to respond to emergencies including but not limited to perform CPR & First Aid as needed. Communicate with emergency personnel such as Police and Fire Department as needed.
• Completes tasks or projects as assigned or as required.