Photo of DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur, Malaysia

Assistant Sales Manager-F&B

DoubleTree by Hilton Hotel Kuala Lumpur

The Intermark 348 Jalan Tun Razak
Kuala Lumpur, 50400
Malaysia

540 Room Hotel
Gestionado Por Hilton
Ahorrar
Tweet
LinkedIn

Tiempo Completo

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Food & Beverage Assistant Sales Manager handles the business of all the Food & Beverage outlets in house. He/she implements all sales activities and maximizes business opportunities in his/her specific area of responsibility, under the general guidance and supervision of the Director of Commercial/Food & Beverage Manager and in coordination with the Director of Operations. This role builds and maintains a quality database to broaden market reach and generate customer loyalty, creating awareness and building restaurants’ reputations in the local market. 

What will I be doing?  

As the Food & Beverage Assistant Sales Manager, you will be responsible for performing the following tasks to the highest standards: 

  • Implement all sales action plans related to the respective market with supervision under the F&B Manager  
  • Ensure that the invoicing effectively corresponds to all services agreed upon and rendered. 
  • Maximize F&B revenue through each upselling opportunity whenever possible.  
  • Promote the hotel as often as possible through entertaining, conducting site inspections, and presentations of the hotel, etc. 
  • Pay visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts. 
  • Organize regular visits to clientele and maintain good relationships with customers. 
  • Meet and accompany any top key accounts, and VIP guests upon arrival to ensure satisfaction.  
  • Provide after-sales service and in particular, ensure that all guests’ complaints are taken seriously and discussed with the respective departments if necessary. 
  • Keep well informed on the operations of all outlets especially in key departments. 
  • Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool. 
  • Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month. 
  • Collect guest feedback and organize coordination meetings with the F&B team for sharing and improvement purposes every week or whenever necessary.  
  • Obtain and familiarize with all market information by using the competitor awareness tool, especially for key F&B competitors’ production and related promotions, reporting to the stakeholders on time.  
  • Maintain a high level of exposure for the hotel in major market areas through sales calls, joint sales calls, and written communications.  
  • Submit production reports on your list of accounts every month. 
  • Carry out any other reasonable duties and responsibilities as assigned. 
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

    Requirements

    What are we looking for? 

    A Food & Beverage Assistant Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • College or related degree. 
  • Minimum 2 year of experience in a related field as Senior Sales Executive or in the same capacity 
  • Proficient in English to meet business needs. 
  • Familiar with the operation and application of the hotel’s computer/data processing system. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Publicado 19 De Junio De 2024

    DoubleTree by Hilton Hotel Kuala Lumpur

    Minutes from the Petronas Twin Towers

    We’re directly connected to The Intermark Tower shopping and business center. Ampang Park LRT metro station is a five-minute walk via a covered walkway. The Petronas Twin Towers, Kuala Lumpur Convention Centre, and KLCC Park are within two miles and we’re 10 minutes from the city center. Enjoy all-day dining at our restaurants and our saltwater pool. We have certified Muslim-friendly hospitality services by the Islamic Tourism Centre.

    Otras Ofertas de Trabajo