Director of Hospitality

Job Overview:

The Director of Hospitality is responsible for all operations assigned or associated with operating the Hotel, Casino Housekeeping and/or Banquets and Food & Beverage departments at the Property on a day-to-day basis.  The Director is charged with directing and overseeing the daily operations for all assigned operations. They are responsible for developing and initiating departmental procedures, policies and controls for all assigned operations.  The Director shall proactively provide direction to the front and back of the house management in all areas of operations. The Director shall establish and approve hiring, training, development, coaching, re-assignment, and termination of management and staff as required and consistent with the WCH Expectations Guide in order to deliver a level of guest service and an experience unmatched by any competitor.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Provides, implements and promotes exceptional guest service standards by all Associates assigned to the Hospitality division in accordance with the established standards; Monitors leadership staff of the assigned departments to ensure that they provide the level of service as stipulated and will ensure that the necessary action to correct any noted deficiencies are taken in a timely manner
• Maintains the Casino facilities, rooms, entrances, amenities and services to a level necessary to meet and exceed the expectations of all property guests
• Drives the Property’s business by promoting the Property’s Casino and Hotel facilities and services for use and repeat visits by both the gaming and non-gaming segments of the market; Maximizes the Property’s profits by striving for the optimum occupancy rates and by achieving the best rate for all rooms sold on a daily basis 
• Promotes total guest satisfaction by addressing the complaints, answering inquiries, and resolving problems that Guests may have encountered or brought to the Property’s attention
• Establishes, schedules and conducts preventative and required maintenance and upgrades on all required facilities and associated systems located at the Property
• Develops staffing schedules that assure the highest service levels with maximum productivity
• Conducts performance evaluations for all direct reports to emphasize the success or failure of achieving the stated goals and advancing their professional development
• Approves the daily purchase of materials and supplies and other expenses within the limits of assigned authority
• Develops budgets and monitors status to budget monthly and trains management on interpreting financial results
• Acts as the liaison between the property and third-party vendors
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying) 

• Bachelor’s Degree in Business Administration, Hospitality Management, Casino/Resort Management or Related Field AND five (5) years’ experience in a Management level position– required
  • OR Four (4) years’ experience in a Director level position AND five (5) years’ experience in a Management position– required
• Seven (7) years of previous experience in the executive management of a hotel and destination resort overseeing hotel operations to include front desk and hotel housekeeping – required
• Five (5) years of experience managing multiple shift, food and beverage outlets, specifically Banquet or Convention Services– required
• Previous experience working with third party companies– required
• Previous hotel experience associated with a four-diamond (or equivalent) rating or higher– preferred
• Previous hotel experience associated with a gaming environment– preferred
• After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and TIPS training required to retain position
• After hire, successful completion of ServeSafe Sanitation training required to retain position
• Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas, required
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.