Mutuels/Sportsbook Cashier- Omaha, Nebraska

Mutuels/Sportsbook Cashier

Summary Description

The Mutuels/Sportsbook Cashier is responsible for accurately and efficiently entering betting information into the system, printing tickets and processing payment transactions while providing a superior guest experience in a friendly environment.

Essential Job Functions/Duties

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Writes, verifies, and issues payments for sports wagers and horse racing wagers in accordance with applicable department policies and procedures as well as state and federal gaming statutes and regulations.
• Follows proper procedures pertaining to sale and payout of tickets.
• Educate guests by explaining wagering rules and procedures. This includes explaining betting line and odds.
• Maintains bank throughout shift and ensures accuracy with all card and cash transactions. Balances bank at end of designated shift.
• Maintains required inventory of supplies and ensures work area is maintained in a neat and organized manner.
• Effectively addresses guest questions, concerns or complaints and escalates to management as required.
• Knowledge of sports, sporting and horseracing events.
• Maintains information on current offerings and events throughout the property.
• Works with safety as a priority and follows department and company safety standards.
• Keeps informed of all new developments relative to available resources for the department and makes recommendations designed to maximize department and company success.
• Attends periodic meetings and training sessions.
• Maintains knowledge of industry through continuing education and training.
• Always presents oneself with a neat and clean appearance.
• Sell and cash of mutuel and sports betting tickets, with accuracy.
• Provide excellent customer service and communication.
• Balance cash drawers
• Performs other tasks as assigned.

Job Specifications

• Must be 21 years or older.
• Must have a High School Diploma or GED.
• Experience as a Sportsbook and or Mutuels Writer/ Teller preferred.
• One (1) year experience in guest service and cash/ credit card processing preferred.
• Proficient with Microsoft office Suite or related software.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong interpersonal and guest service skills.

Core Competencies

• Collaboration Skills
• Guest Focus
• Money handling skills
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure

Travel Requirements

Travel is not required for this position.

Work Hours

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property.

Certification Requirements

Gaming License Required? Ability to secure and maintain NE Gaming License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

However, Preference May Be Extended To Persons Of Indian Descent In Accordance With Applicable Laws.