Recreation Attendant

Description

Come work at the beautiful world-class, award-winning Shangri-La Resort! The beautiful and inspiring Shangri-La Resort is seeking a Recreation Attendant for this very busy and highly rated destination resort. This iconic resort features amazing food, golf, marina, and a guest experience which is legendary.

When you think of hotel companies and opportunities, there are always some that stand out. That is why you landed at Team Crescent and the Shangri-La Resort. We stand out in the hospitality industry because we believe in our people and our culture.

Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development. We are a company that embraces and celebrates diversity, equity, and inclusion.

JOB OVERVIEW:

The Recreation Attendant will be responsible for the successful execution of all Recreation responsibility areas during open hours at The Anchor. These areas include running all facets of the command & control center, assisting, demonstrating, & promoting to customers using various physical & electronic games & attractions, & regular sanitation of touch point surfaces, among other assigned tasks.

Additionally, Recreation Attendants will play a key role in the coordination, organization, & execution of numerous events, parties, clinics, & camps hosted at The Anchor or other venues throughout the Shangri-La Resort property. All functions of this position will contribute to a fun, exciting, energy-driven atmosphere designed to maximize enjoyment for all visitors & enhance value for Shangri-La members.

ESSENTIAL JOB FUNCTIONS:

• Process transactions from customers seeking to obtain or modify game cards, play arcade, simulator, or VR games, redeem gaming credits, rent equipment, purchase merchandise, or reserve court time.
• Answer phone calls & greet incoming customers.
• Demonstrate & upsell to customers using gaming machines.
• Participate in regular training for incoming & continual part-time staff.
• Generate advertising & promotional content for various media platforms.
• Perform preventative & corrective maintenance on various machines & equipment.
• Perform regular sanitation of all touch-point surfaces & other areas requiring cleaning.
• Perform regular inventory counting & reporting.
• Attend planning meetings for numerous Shangri-La parties, events, clinics, & camps.
• Perform set up & tear down tasks related to parties, events, clinics, & camps.
• Address & resolve customer complaints leading to a satisfactory solution.
• Other duties as assigned by A-Team Associates or the Director of Anchor Operations.

Qualifications:

• Reliable transportation.
• Team-first attitude & desire to develop valuable knowledge & skills.
• Positive, outgoing, high-energy approach necessary for fun & fast-paced position.

Special Demands:

Prolonged standing, lifting of items up to 50 lbs., moving of furniture & equipment indoors & outdoors in all conditions occasionally required.

SKILLS AND ABILITIES:

Presents a professional appearance and manner. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

PERFORMANCE STANDARDS:

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.