5151 Pooks Hill Road
Bethesda,
MD
20814
Tiempo Completo
Reporting to the Senior Manager of Technical Services and Security Compliance, the Technical Triage Services Specialist is responsible for daily work product of vulnerability management remediation. In addition they may be called apon to help coordinate the dispatch of, and act as the primary technical resource to, third party IT technicians in response to an on-site need where no other logical technical resource exists. This role will manage various department activities related to the US & Canada property infrastructure compliance and related services and tools.
Works in partnership with Field IT and Global IT for compliance and specific programs including escalations from the properties for technical challenges. Executes the technology services delivery offered as part of US & Canada’s Technical Services and Security Compliance to all hotels in the US and Canada across all brands. Understands technology designs, compute, PCI Compliance requirements, storage and networking in multiple platforms and environments to support BAU activities in the US & Canada hotel IT environment.
CANDIDATE PROFILE
Required Education and Experience:
Preferred:
CORE WORK ACTIVITIES
Delivering Technology
Triages Vulnerability issues for both internal and external issues that have been identified, and then works within the organization to ensure that issues are remediated in the production environment.
Reviews configuration requirements for new property based technical solutions to ensure existing security and compliance requirements are met. Proactively addresses configuration conflicts and works closely with third party partners and project teams to ensure effective adoption in the field.
Supports escalations relative to vulnerability or technical support as needed.
Coordinates the dispatch of third party IT resources to hotels in US & Canada.
Works closely with the third party IT resources to deliver a highly competent and effective service that supports our effort to deliver best in class guest service
Supports compliance initiates in conjunction with the US & Canada Technical Services and Security Compliance team.
Manages, maintains, and supports the tools (ADSP, AD, Putty, Office 365, Beyond Trust, Secret Server, Maark2, Slack, CareAR) utilized to provide Property Technology Services.
Provides guidance and recommendations for server infrastructure designs that adopt industry best practices and meet the ongoing security and operational needs of US & Canada.
Works closely with Regional and Area Directors to ensure maximum performance and reliability of property-based systems.
Provides educational direction to Marriott Service Providers, Service Desk, and Field Services organizations in core technologies as required.
Provides input on potential technology tools and solutions
Promotes and provides guidance on the benefits of US & Canada Technology Services to the organization.
Provides educational direction to Marriott Service Providers, Service Desk, and Field Services organizations in core technologies as required.
Provides feedback to leadership, project teams, and field teams to on improving operational conditions and processes to address evolving needs.
Ensures that documentation for property technology environment is maintained according to standards for US & Canada Technology Services.
Provides input on process and practices to knowledge management tools
May participate in on call support as needed to ensure the successful and efficient technical operations of our hotels.
Technology Governance
Managing Work, Projects, and Policies
Supporting Operations
Additional Responsibilities
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 28 days after the date of this posting, 4/29/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Discover the difference at our stylish hotel in Bethesda, Maryland. Make yourself at home here at the Bethesda Marriott in our well-appointed guest rooms and suites; each one features contemporary decor, plush bedding, floor-to-ceiling windows and Wi-Fi. Enhance your visit to Bethesda in our Concierge-Level hotel rooms with M Club access and special perks. Work out in our complimentary, state-of-the-art fitness center with new Peloton bikes and TRX equipment. Stop by Cooper's Mill restaurant for a farm-to-table dining experience like none other, featuring house-grown honey and herbs. Those looking to host an event in the Bethesda hotel area will appreciate our hotel's 19,000 square feet of elegant venue space, including sophisticated ballrooms, along with our delicious catering and expert planning services to ensure an occasion to remember. Make use of our hotel's free shuttle to explore top attractions, as well as the NIH Bethesda and Walter Reed Army Medical Center.