Stewarding Manager

Job Description

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Chief Stewards primary responsibility is to coordinate with the Chef’s Department to be sure each department has the required equipment and steward staffing needed for daily operations. In addition to staffing, the Chief Steward will be responsible for overseeing and managing the upkeep and care of all cooking ware and  washing equipment for the hotel.

Job Duties

• To support strategic planning - long term development operational, financial and service goals of Stewarding
• Enhance services and standards for Stewarding
• Accountability for day to day P&L in Stewarding
• Anticipate future guest trends and align services offered in Stewarding
• To act as a key spokesperson for Stewarding in order to achieve Hotel vision - build and enhance positive brand image -- with internal and external guests
• Develop innovative solutions to enhance communication of guest - service information
• Trouble shooting in complex service situations
• To oversee the facilitation of the Guest experience to exceed the expectation of a luxury hotel
• Plan and prepare with team for guest events and coordinate unique requirements, to meet the guests needs
• Identify, customize and deliver individual guest requirements.
• Ensure a sanitary environment is provided and maintained at all times
• Oversee, build and nurture strong relationships with employee
• Promote the building of strong relationships with guests and employees through sincere communication and demonstrating a genuine desire to serve
• Ensure the safety of the employees by providing proper equipment/material and educating staff for proper chemical usage

Education and Experience

• High school diploma and a college degree in hotel or business administration are required.
• Extensive experience in similar 5 star/5 Diamond establishment
• Ability to coordinate complex inventorying of equipment and maintain pars based on budgetary guidelines
• Must be able to speak, read, write and understand the primary language (s) used in the workplace
• Requires strong communication skills, both verbal and written
• Hotel or Industry - legislation: Health - Safety, licensing; employment law
• Knowledge of Food Service techniques and cost controls such as labor, productivity, food cost and other expenses

Skills & Abilities

• Strong Communication and Networking skills
• Computer and social media proficiency
• Proficiency with Applicant Tracking System
• Good organizational skills.
• Excellent interpersonal skills.

Physical Requirements

• Must be able to stand or sit for long periods of time.
• Must be able to lift up to 40 lbs.
• Requires manual dexterity to use and operate office equipment.

Benefits:

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.