Banquet Captain

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Summary of Position:

The Banquet Captain is responsible for handling all aspects of food and beverage functions including preplanning, supervision of staff during set-up/service/breakdown and administrative duties.

Essential Functions:

Plan daily and weekly banquet functions.

• Coordinate interaction with other departments and clients.

• Supervise staff to include set-up and breakdown.

• Administer duties to include banquet check preparation, disciplinary documentation; functions review sheets and labor forecasts.

• Coordinate successful timing of events according to the guest needs and overall Arizona Grand Resort standards.

• Train new team members.

• Attend all required meetings.

• Supervise maintenance of ballroom.

• Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.

• Other tasks as assigned by Banquet Managers or Director of Banquets.

Qualifications:

Education: High School Diploma or equivalent preferred.

Experience: 2 years of banquet supervisory experience required.

Certificates or Licenses: Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification

Knowledge, Skills, and Abilities:

• Knowledge of and ability to abide by and enforce Maricopa County Health Food regulations and state, federal and corporate liquor regulations.

• Ability to perform all of the basic functions of the banquet server

• Extensive knowledge of food and beverage preparations, service standards, guest relations, and general etiquette

• Ability to move in tight quarters effectively and quickly to monitor and supervise line staff

• Ability to make quick and accurate decisions

• Ability to listen, effectively accomplish task, and speak clearly.

• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

• Behaves ethically

• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language sufficient to understand menus, knows ingredients in food prepared, and to communicate with guests and service team.

• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)