Senior Sales Manager, Groups Meetings & Events

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

A Sales Manager in groups, meetings and events is responsible for maximizing revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions.  The person is knowledgeable on local market trends and competitor activities and would recommend strategic sales initiatives to win and maintain hotel’s market leader position in groups, meetings and events.

What will you be doing? 

As Sales Manager in groups, meetings and events, you will be responsible for performing the following tasks to the highest standards:

• Utilise knowledge of local and international market MICE contacts and events to drive and support business acquisition and conversion.
• Respond to all RFPs and guests’ enquiries in a timely and accurate manner.
• Work with all stakeholders to ensure support for business conversion, including follow up on leads’ conversion with support from room sales team; work with business support and revenue team for optimised pricing strategy and support for exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guests service.
• Conduct sales visits, product presentations (including virtual sessions), site inspections and attend tradeshows to drive business acquisitions.
• Produce accurate and timely reports including but not limiting to sales calls reports, business leads status reports and post-show/tradeshow event summary.
• Prepare proposals, engage in negotiations and confirmation of business through contracting.
• Follow through from negotiation to actualisation of event and final bill settlement for groups and events.
• Engage proactively with group and event organisers during group stay dates or event dates and gather feedback post event or group check out.
• Provide guidance to guests for compliance with safe management measures, regulatory restrictions on groups and dining and support guests in relevant applications for groups, meetings or events when required.
• Comply to brand standards and maintain quality assurance with support for internal audits and handling mystery shopping calls.
• Prepare and lead discussions in Pre-Conference Meeting, Group Resume and Banquet Event Order to all internal stakeholders to ensure successful execution of groups or events.
• Contribute and participate in hotel organised sales activities including sales blitz and wedding shows and any other Hilton organised sales initiatives.
• Identify gaps in revenue contribution and recommend implementation of initiatives to mitigate shortfalls.
• Achieve and exceed sales targets as an individual and contribute to team’s revenue targets.
• Maintain accurate and timely update of groups and event status to support forecast accuracy.
• Ensure all inquiries are responded to in a prompt and professional manner and updated in Delphi fdc system.
• Update all business leads including lost business with reasons.
• Maintain accurate and updated database of contacts, group and meeting enquiries.
• Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted.
• Carry out any other reasonable duties and responsibilities as assigned.

Requirements

What are we looking for?

A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 3 years’ experience in a similar capacity.
• Relevant diploma or degree in hospitality or business discipline.
• Passionate about delivering exceptional guest experience.
• Energetic, vibrant and inspiring to the team.
• An innovative self-starter, with confidence and resilience.
• Accountable and always positive in exploring alternatives and opportunities for better performance.
• Focused on driving success for the hotel.
• Warm, sincere and inclusive in interpersonal interactions.
• Flexibility to respond effectively with changes in business.
• Strong analytical skills to understand key business indicators, competitive trends and develop strategies.
• An excellent team player who works well with different stakeholders to ensure success of hotel. 
• Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
• Prior knowledge and use of Delphi.fdc

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!