Food & Beverage Outlet Supervisor

Job Purpose: 

To supervise and coordinate activities of F & B outlet and staff to provide fast and courteous service to guests. 

Job Responsibilities: 

1. Schedules dining reservations and arranges parties or special services for guests. 

2. Greets guests, escorts them to tables, and provides menus. 

3. Adjusts complaints of guests. 

4. Assigns work tasks and coordinates activities of outlet staff to ensure prompt and courteous service to guests. 

5. Inspects outlet serving stations for neatness and cleanliness, and requisitions table linens and other outlet supplies for tables and serving stations. 

6. May interview, outlet candidates, train outlet staff, schedule work hours and keep time records of outlet workers. 

7. May assist in planning menus, prepare beverages and expedite food orders. 

8. May collect payment from guests and total receipts at end of shift to verify sales and clear cash register.

9. Rewards associates who use their empowerment to meet or exceed guest expectations. 

10. Other duties as assigned. 

Job Skills: 

1. Speak clearly.

 2. Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service. 

3. Perform a variety of activities, changing activities often and sometimes without notice. 

Job Qualifications: Education: HS Diploma or equivalent 

Experience: One year experience as cashier, two years experience as a server, and one year in direct sales or the retail trade; OR, an equivalent combination of experience. 

Licenses/Certifications: TIPS Certification and Food Safety Certification