Barista

The Barista at the Westin Downtown Houston is responsible for providing the highest quality of service to guests in an attentive, courteous and efficient manner. The Barista promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories and supplies. Prepare and serve a variety of coffee drinks, along with pastries gelato and cookies.

Qualification Standards

Education & Experience:

• High School Diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi task.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions

Essential:

• Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
• Be familiar with the operation of the P.O.S. system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Be familiar with fire extinguishers, locations and know how to use them.
• Sell coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines, demonstrating how brewing equipment operates.
• Maintains inventories by replenishing coffee bean supply, stocking coffee brewing equipment, maintaining supplies, pastries, cookies and gelato for coffee bar.
• Maintain safe and healthy work environment by following organization standards and sanitation regulations.

Benefits

• Highly Competitive Rates
• Marriott Discount
• Free Parking