Central Reservations Agent
The Whitehall Houston
1700 Smith Street
Houston,
TX
77002
Paid Vacation, Paid sick days, Paid personal days, Free employee parking, great location, Medical benefits, Discounted employee meals, 401K, On demand advance pay, and much more
Compensation: 18.00, Part-Time
BASIC FUNCTION: The Central Reservation Agent will handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.
CORE COMPETENCIES: Communication, Phone Etiquette, Teamwork, Decision Making, Customer Service/Relations
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
- High school graduate or equivalent.
- Pleasant speaking voice
- Bilingual preferred (English/Spanish)
- Previous reservations and PBX experience.
- Excellent written and verbal skills.
- Flexible/open availability shifts including Weekday and weekend (AM & PM)
- Must be able to type accurately (30 words per minute).
ESSENTIAL FUNCTIONS:
- Responsible for taking reservations and accurately inputting information into the computer system.
- Answer inquiries of room rates, outlets and room locations.
- Interact with Group Rooms Coordinator on bookings.
- Activate “manual system” in the event of system downtime.
- Keep up to date with knowledge of phone system.
- Handle all guests’ special requests in a professional manner.
- Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
MARGINAL FUNCIONS:
- Will be cross-trained and assist as needed in PBX and the Front Desk.
- Assist with mailings as needed.
ENVIRONMENT:
Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.
The Whitehall Houston
Our Hotel
A hub of gracious hospitality in the heart of downtown Houston, The Whitehall has, for nearly a half-century, reigned as the city’s premier hotel - a perfect address for business travelers, a sophisticated backdrop for Houston brides, a gem for families exploring the Space City. A total transformation of our guest rooms, public areas, and restaurants ensures that our iconic hotel remains an unmatched Houston original, a place where Southern style and Texas traditions shine in every experience.
One of Houston’s most highly rated wedding venues, The Whitehall layers every dream day with elegance and warmth.
We'll add Southern sophistication to any meeting. Our flexible, high-tech event venues accommodate up to 400 guests.
Careers
Are you looking for a career within a dynamic team? At The Whitehall Houston, we know that our associates are the key to delivering a great guest experience. We are committed to every employee’s success and job satisfaction and are proud to have developed a team that consistently exceeds the expectations of our guests.
Our unique and genuine interest in our associates includes investing in training and development opportunities for all team members so they may grow and develop as individuals. We are seeking enthusiastic people who are passionate about hospitality and easily engage with guests and fellow associates.