Jobs at Yaamava’ Resort & Casino at San Manuel

• Food and Beverage Attendant (Food & Beverage)

  Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.

• VIP Services Concierge (Guest Services)

  Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.

• Marketing Supervisor of Mobile App Loyalty (Sales & Marketing)

  This opportunity is perfect for you if you’re experienced in communication & marketing channels, i.e. digital monetization strategies, marketing/promotion development, financial management, data analysis, e-mail, mobile marketing, digital advertising, or social/mobile gaming!

  The Marketing Supervisor of Mobile App Loyalty reports to the Mobile & E-Commerce Manager. This position is responsible for overseeing the creation and execution of digital marketing strategies and initiatives to increase App Marketplace engagements and overall loyalty for the Yaamava’ Resort & Casino’s Mobile App. 

• Training Specialist, Retail (Sales & Marketing)

  Under the direction of the Director of Retail, the Training Specialist is responsible for the effective training of all team members within the Retail Departments. This position is responsible for validating quality of service and operational standards and providing support to leadership for all training tasks and activities. The Training Specialist works closely with the Retail Director and Managers to provide consistency via the Yaamava’ Resort & Casino Service Excellence program to support team members to deliver a Best in Class experience for guests and remain current in compliance training programs. The Training Specialist additionally plays a role in ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

• Lead Food and Beverage Attendant (Food & Beverage)

  Under the direction of the Supervisor of Food & Beverage, the Lead Food & Beverage Attendant assists with all FOH venue responsibilities including host stand, POS, and dining room. This position aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that aligns with Yaamava’ Brand Service Standards.  The Lead Food & Beverage Attendant collaborates and coordinates with the front-of-house and culinary teams acting as an extension of leadership. This position also assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages where applicable. The Lead Food & Beverage Attendant ensures a consistent Best in Class experience in alignment with the goals and priorities of the Tribe. 

• Busser (Chefs/Kitchen)

  The Busser is responsible for maintaining the appearance of their assigned work area and station by cleaning, stocking and organizing. Bussers are also responsible for delivering and expediting food orders and condiments to guests in various food venues as necessary.

• Casino Host (Sales & Marketing)

  Under the direction of Player Development Management, the Casino Host is responsible for providing premium level guests with the best possible experience. The Casino Host builds premium guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management. This role is highly visible to and interactive with premium guests, and therefor requires a high level of professionalism, and championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.As a team member of the Player Development Department, the Casino Host is a Yaamava Resort & Casino Ambassador, and takes personal ownership to ensure all of their actions are in the best interest of the enterprise.

• BSA Investigator Analyst (Regulatory Compliance)

  Under the direction of the Manager, BSA Investigations, the BSA Investigator - Analyst ensures that Yaamava’ Resort & Casino is compliant with the Bank Secrecy Act (BSA), the USA Patriot Act and the requirements of the Office of Foreign Assets Control (OFAC) as it pertains to casinos. The BSA Investigator - Analyst investigates reported suspicious activities from the casino gaming floor and activity derived from data alert reports. The BSA Investigator - Analyst performs in-depth research and analysis of facts and related information. Using the research/analysis conducted, the BSA Investigator - Analyst independently prepares detailed analytical reports for senior leadership that includes recommended courses of action based on their analysis and exercise sound judgment. In certain instances, the BSA Investigator - Analyst is responsible for preparing Suspicious Activity Reports (SARs) to file with the U.S. Department of the Treasury, Financial Crimes Enforcement Network (FinCEN).

• Casino Manager on Duty (Table Games)

  Under the direction of the Senior Manager of Customer Experience, the Casino Manager on Duty (MOD) is ultimately responsible for the guest experience on the casino floor. The MOD has a span of control over all casino floor operations including the ability to hold management-level team members accountable for their respective departmental impact on the guest experience. Through the direction of The Office of the General Manager, the MOD will act on behalf of all casino resort leadership in their absence. This position possesses the authority to drive operational efficiencies through collaboration and enforcement of compliance standards. The MOD is empowered to make the final decision as it pertains to Yaamava’ Resort & Casino operations while maintaining the best interest of the Tribe, Resort & Casino, guests, and team members.The MOD has a heightened awareness of the casino floor experience, is exceptional at resolving guest concerns, enforces and expects the highest service standards, and has an in-depth understanding of the casino and resort operation while championing the strategic objectives and priorities of the Tribe and Executive leadership in a manner that reflects and upholds the Tribal Community’s vision, mission, and values.

• Chef de Cuisine (Chefs/Kitchen)

  Under the direction of the Executive Sous Chef, while working closely with the Executive Chef, the Chef de Cuisine supervises culinary management staff and hourly staff in daily overall kitchen operations for their assigned venue(s). The Chef de Cuisine is directly responsible for all scheduling, supervising, coordinating, and training of culinary staff for their designated kitchen(s). They develop all menus and recipes for their venue, and oversee planning, preparing and cooking of foods for menus for all occasions including special functions and holidays. In partnership with the Executive Chef and venue Manger, they establish menu forecasts based on customer counts, business forecasts, historic business levels, and holidays.

• Spa Services Supervisor (Spa)

  Reporting to the Manager, Spa and Pool Services the Supervisor, Spa Services provides leadership, direction and supervision of a team supporting the daily operations of the Hotel’s beauty and wellness services, including, but not limited to, massage & skincare treatments, water sanctuary, and Spa facilities. The Supervisor, Spa Services works closely with upper management to direct and mentor the Massage & Esthetician teams, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities of the role include marketing, operational excellence, budgeting/forecasting and strong vendor relationships, as well as ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

• Maintenance Engineer, Facilities (Engineering/Maintenance)

  Under the guidance of the Facilities Supervisor, the Maintenance Engineer performs inspections, repairs and preventative maintenance to the interior and exterior of the Yaamava’ Resort & Casino property. This position maintains a proactive and innovative approach to repairs, troubleshoots complex maintenance problems, and develops creative solutions. The Maintenance Engineer champions and maintains the Yaamava’ brand standards during the course of their daily duties.

• Compliance Specialist, Facilities (Engineering/Maintenance)

  Reporting to the Sr. Manager Quality, Safety, and Compliance, Facilities, the Compliance Specialist will play a vital role in ensuring the Department personnel comply with all internal, federal, and state regulations pertinent to the department. The Compliance Specialist involves proposing solutions, independently managing compliance-related tasks and special projects, upholding strict confidentiality, and complying with all legal and regulatory obligations.

• Sr. Slot Technician (Slots/Electronic Games)

  Under the direction of the Supervisor, Slot Technical the Senior Slot Technician is responsible for administering proper training while on shift for Slot Technicians, Slot Attendants, and Slot Floor Supervisors. The Senior Slot Technician works closely with the Lead Slot Technicians to ensure slot products are operational and available for revenue generation. The Senior Slot Technician is required to perform advanced troubleshooting and repairs on gaming machines and machine components, in addition to the communications systems that encompass them (network switches and slot accounting system), while complying with internal controls procedures for department and enterprise policies.

• Environmental Services, Assistant Manager (EVS) (Housekeeping)

  Under the guidance of the Manager of EVS, the Assistant Manager of EVS (Environmental Services) is responsible for maintaining the health and safety cleaning and sanitation standards for the Yaamava' Resort & Casino. This position provides guidance to EVS management and non-management team members. The Assistant Manager of EVS is responsible for leading and managing their team to complete all goals and missions set forth by the Yaamava' Resort & Casino and the EVS Department, ensuring a best in class culture for maintenance of the facility.

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