Jobs at Yaamava’ Resort & Casino at San Manuel

• VIP Services Concierge (Guest Services)

  Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.

• Table Games Dealer (Table Games)

  Yaamava' has been recognized as one of the Best Casinos Outside of Las Vegas in USA Today's 2024 - 10 Best Readers' Choice Awards. If you are interested in joining a great Table Games team, in one of the largest casinos in CA with over 150 table games, this opportunity is for you!

  Under the direction of the Table Games Supervisor, the Table Games Dealer is responsible for dealing a variety of casino table games in strict accordance with the rules of the respective games and the Table Games Department policies and procedures. The Table Games Dealer also plays an important role in providing highly professional customer service while interacting with Yaamava’ Resort & Casino patrons.

• Licensed Bus Operator (Engineering/Maintenance)

  The Licensed Bus Operator provides best-in-class safe, professional, and efficient transportation service to internal and external Yaamava Resort & Casino guests aboard passenger buses. Delivers exceptional quality service in alignment with brand standards/expectations for all guests– requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. In this highly visible role, it is imperative that the contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.

• Bar Back (Food & Beverage)

  Under the direction of the Food & Beverage Supervisor, the Bar Back provides assistance to Bartenders which enables them to focus on providing premier guest service to patrons. By partnering with team members in operational processes, and helping to greet patrons and keep the bars clean and stocked, the Bar Back allows Bartenders and Cocktail Servers to operate more efficiently in their respective roles.

• Slot Training Supervisor (Slots/Electronic Games)

  Under the direction of the Slot Relief Floor Manager, the Slot Training Supervisor is responsible for the ongoing coaching, development, and instruction of all Slot Department employees with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service. The Slot Training Supervisor is responsible for instruction and development facilitated through courses, handouts, handbooks, and hands-on training. The Slot Training Supervisor works both back of house and on the gaming floor in order to stay current with processes and enterprise practices. Additionally, the Slot Training Supervisor is responsible for assessing, designing, developing, implementing, and evaluating employee training programs.

• Spa Services Supervisor (Spa)

  Reporting to the Manager, Spa and Pool Services the Supervisor, Spa Services provides leadership, direction and supervision of a team supporting the daily operations of the Hotel’s beauty and wellness services, including, but not limited to, massage & skincare treatments, water sanctuary, and Spa facilities. The Supervisor, Spa Services works closely with upper management to direct and mentor the Massage & Esthetician teams, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities of the role include marketing, operational excellence, budgeting/forecasting and strong vendor relationships, as well as ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

• Kitchen Supervisor (Chefs/Kitchen)

  Under the direction of the Executive Steward, the Steward Supervisor directs, assists, supervises and trains all Stewards in maintaining all assigned kitchen and Food & Beverage work areas and equipment in clean and orderly condition on a daily basis. The Steward Supervisor ensures the facilities meet all San Manuel and Health Department regulations. The Stewarding Supervisor operates in representation of the Stewarding team’s best in class culture, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.

• Drop & Count Staff (Finance/Accounting)

  Under general supervision of the Drop & Count Supervisor, the Drop & Count Staff is responsible for verifying all Cages for the cold box count before the slot drop. Disburses cold boxes at all machines that are scheduled to be dropped per zone. Removes hot boxes from slot machines and ensures that all hot boxes are secured and accounted for. The Drop & Count Staff opens and sorts the contents of the table games, CDU, ATM and gaming machine drop boxes, which consists of counting currency and chips removed from the drop boxes and recording and accounting for the currency and chips. In addition, the Drop & Count Staff member accurately follows all policies and procedures, while ensuring compliance with the Gaming Commission’s Tribal Gaming Minimum Internal Controls (TICS) and the Gaming Commission Regulations (GCR), by studying the standards, adherence to requirements and advising management on needed actions.

• Pool Concierge (Recreation/Entertainment)

  Reporting to the Pool Service Supervisor, the Pool Concierge must be an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. A successful candidate demonstrates passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Concierge will engage and greet all guests with elevated service with our VIP’s for the pool check in/ cabana rental/ day bed rentals. They will coordinate VIP arrivals; communicate to designated personnel for escort and delivery of amenities. The Pool Concierge also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

• Food and Beverage Attendant (Food & Beverage)

  Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.

• VIP Services Representative (Sales & Marketing)

  Under the direction of the VIP Services Manager and Supervisor, the VIP Services Representative assists management with the administrative duties and coordination of all VIP Service related functions. This includes, but is not limited to hotel and special event reservations. The VIP Services Representative plays an important role in building loyalty and maintaining guest relations. This position requires direct contact with the public, while delivering superior guest service in accordance to department standards and policies and procedures, as created by San Manuel Casino.

• Specialty Sous Chef – Asian Cuisine (Chefs/Kitchen)

  Under the direction of the Executive Chef, the Specialty Sous Chef – Asian Cuisine is responsible for the overall success of the Asian culinary operations for San Manuel Casino (SMC). Adhering to the Health department regulations and SMC standards and expectations of food service and quality, freshness and presentation, the Specialty Sous Chef - Asian Cuisine will oversee the Asian culinary operations to include menu concepts and recipe standardization. In addition, the Specialty Sous Chef - Asian Cuisine will be responsible for the management, training, and direction of the Asian cuisine culinary staff.

• Hotel Front Desk Supervisor (Guest Services)

  Under the direction of the Front Desk Manager, the Front Desk Supervisor is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest needs. The Front Desk Supervisor leads and guides their team to create unique memories, and maintain professional relationships with guests to enhance their overall experience, while following and meeting Service Excellence Standards. The Front Desk Supervisor assists in managing and supporting consistency of service and delivering results that contribute to the mission and overall success of the Hotel, including accomplishing performance objectives linked to improving customer service and the value of the Hotel’s products and services to its customers and clients.

• Manager, Spa & Pool Services (Spa)

  Reporting to the Director, Spa Operations, the Manager, Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. The Manager, Spa & Pool Services is a strategic leader who excels in managing, using creative ways to lead a team, optimize merchandise and service selections, while maximizing Best in Class service resulting in continued sales profit. Additional responsibilities include marketing, operational excellence, budgeting/forecasting and maintaining strong vendor relationships. The Manager, Spa & Pool Services is also responsible for ensuring clean, sanitary and safe environment and services are provided for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

• Junior Sous Chef (Chefs/Kitchen)

  Under the direction of the Sous Chef, while working closely with the Chef De Cuisine and/or Executive Chef, the Junior Sous Chef supports culinary leadership team and frontline team members with daily overall kitchen operations for their assigned venue. Adhering to the Health Department regulations and Yaamava’ Resort & Casino standards and expectations for food service and quality, freshness and presentation, the Junior Sous Chef assists culinary leadership with overseeing the culinary operations, to include menu concepts and recipe standardization. The Junior Sous Chef operates is a representation of the culinary team’s best in class culture, championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission, and values.

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